» Customer Success Profile: Katey H.

Did you know that all premium WeddingWire Pros have access to a dedicated Customer Success representative?

Our Customer Success Team is there to share ideas and tips to help you get the most out of your account. No matter if you have a specific question or you’d like recommendations on best practices, the WeddingWire Customer Success team is dedicated to helping you grow your business.

In our Customer Success Profile series, we interview a member of our Customer Success team each month. Get to know your Customer Success representative and learn more about how they can help your wedding business!

Customer Success Profile: Katey H.Name: Katey H.

How long have you worked for WeddingWire?

2 glorious years and 7 months!

What’s your favorite part of your job? 

The many opportunities our team has to meet our vendors face to face (through Networking Nights, Mix & Mingles, Workshops and WeddingWire World events). It is incredibly rewarding to meet our advertisers and hear about how WeddingWire has brought them success.

What’s your favorite tip to help Pros?

Utilize your network. A vendor can build a strong reputation by getting their friends, family, clients, and colleagues involved in spreading the word. This can be done via word of mouth, social media, events, email, and the collection of reviews.

How do you keep up with technology trends?

I’m a big fan of following tech blogs. My two favorites are Mashable and TechCrunch. I also follow them on Facebook and learn a lot directly from their posts.

How do you keep up with trends in the wedding industry?

Hi, my name is Katey and I’m addicted to Pinterest. Pinterest is a fantastic way to keep up with the ever evolving trends in the wedding industry. I follow all of the top wedding blogs and sites on Pinterest to keep myself informed. I always suggest this to my advertisers – it’s important to know what is trending so that you are well informed when working with today’s couples.

If you’d like to learn more about the WeddingWire Customer Success Team or find out who your Customer Success representative is, please email pros@weddingwire.com!