This article was written by Kevin Dennis, editor of WeddingIQ
Maintaining a positive workplace is a key to success. After all, a business runs best when employees are engaged and focused on work instead of office politics.
A comfortable work environment starts at the hiring process — qualifying candidates based on your company’s core values will ensure that your employees will form a solid team. I look for someone who is energetic, confident, eager to learn, and interested in our company. In our situation, experience isn’t necessary as we are happy to train on site, but a keen interest and knowledge of our company shows passion to be a part of our team. At the end of the day, that speaks more than job experience.
Cultivating a positive work culture starts at the top — it’s up to a business owner to create an environment where work gets done and employees feel comfortable communicating with one another. At Fantasy Sound, we have daily “Sound Off” meetings that allow us to discuss our service standards for the day and ensure that everyone is on the same page. Employees feel engaged and empowered when they feel that their voices are heard, so listen up. It only takes 15 minutes of the day, but it keeps morale high and sets our company up to continue providing excellent service.
We also have weekly department meetings that help to keep us operating efficiently. Not only do these meetings hold everyone accountable, but I’ve noticed a rise in our team productivity as well since hot issues can be addressed all at once.
In addition to open communication, every business owner wants to instill a culture where employees look forward to going to work. How do you do that, you ask? Simple: plan fun teambuilding activities to get rid of the proverbial cobwebs. For example, we host birthday lunches for every employee which is always a nice time to look forward to. We’ve also recently started an ongoing Mario Kart tournament within the office for a taste of healthy and fun competition.
Even still, internal conflict is inevitable in any office and it’s up to business owners to navigate these waters with caution. I personally try to address conflicts as they happen, as opposed to seeing if they can work out on their own. Waiting too long can cause a minor disagreement to fester into something larger, which can be detrimental to your overall work culture.
With that said, I do recommend waiting a bit if the conflict is particularly emotional. Address it once the emotions pass and everyone involved can approach it with a cool head. Letting emotions mix into the discussion can cause the problem to get even worse. Sit down with each party individually before setting a time for a group meeting. That way, you can go into the discussion with the full picture and offer ideas for solutions. When counseling employees, avoid taking sides by sticking to your company values. Appeal to their commitment to the company and work together to find a solution that keeps everyone happy. Chances are that if you hired the right people from the get-go, any internal conflicts can be overcome with open and honest communication.
Kevin Dennis is the editor of WeddingIQ and the owner of Fantasy Sound Event Services, a full-service event company based in Livermore, California. Dennis is the past president for Silicon Valley NACE, and national vice president for WIPA.