» Customer Success Profile: Shayna D.

Did you know that all premium WeddingWire Pros have access to a dedicated Customer Success representative?

Our Customer Success Team is there to share ideas and tips to help you get the most out of your account. No matter if you have a specific question or you’d like recommendations on best practices, the WeddingWire Customer Success team is dedicated to helping you grow your business.

In our Customer Success Profile series, we interview a member of our Customer Success team each month. Get to know your Customer Success representative and learn more about how they can help your wedding business!

NCustomer Success Profile: Shayna D.ame: Shayna D.

How long have you worked for WeddingWire?

3 years and 2 months

What’s your favorite part of your job? 

My favorite part of my job is getting the opportunity to talk to so many different Pros each day. I really feel like I am helping them grow their businesses and I love when I hear about their success with WeddingWire. I recently moved into my market and I really enjoy being able to make a stronger connection with my local Pros, but I’m also excited to see how I can become more of a face in the local wedding community!

What’s your favorite tip to help Pros?

I always share with my vendors how important reviews are. People today use reviews to evaluate everything, from a restaurant to a dentist to a plumber. Weddings are the biggest day in a couple’s life, so they are going to want to read reviews to find out what to expect. Even if your business gets a lot of bookings through word of mouth, couples are still going to go to search your business name and expect to find reviews.

How do you keep up with technology trends?

I read blogs all the time. I am big on business and tech blogs such as TechCrunch and Mashable. I think we live in a tech-focused world and it’s great to see what is new.

How do you keep up with trends in the wedding industry?

I love Pinterest and Instagram. I think both platforms are great for inspiration but also to see what’s trending!

If you’d like to learn more about the WeddingWire Customer Success Team or find out who your Customer Success representative is, please email pros@weddingwire.com!