Building online credibility by collecting reviews from past clients is an important aspect of your business’ marketing. While your clients probably tell you they are going to write you a review, you may find getting them to follow through is time consuming and difficult.
Our Review Collector Tool is a great way to send a personalized email to your past clients to request reviews and easily track the status through your WeddingWire account. But what happens if you’ve tried this tactic already, maybe even more than once? Are there other ways to collect reviews if your client isn’t responding to your emails?
Below are three unique ways you may not have tried to reach out and collect more reviews from your past clients!
1. Send a handwritten note
Because everything is online, your email may get lost in the chaos of a client’s inbox. To get their attention, consider sending a thank you note to your clients. While this may take a little more time than sending an email, a handwritten note will stand out and be appreciated. It’s a personalized way to not only congratulate them on their wedding (or event) but ask them to post a review for you! Just be sure to make it clear in your note that they can review you by going to your Storefront, and include the link whenever possible.
Pro Tip: Consider ending the thank you note with the request to leave a review so it’s the last sentence they read. The request will be fresher in their minds!
2. Use social media
Have you considered using a Facebook private message to solicit reviews? If you find your clients are active on Facebook, try sending them a private message. When your client reads the message, they are more apt to leave you a review when they’re already online. It’s also a good idea to post regular review reminders with your Storefront link so that your followers know reviews are important to your business.