» A Decade of Change: How the Industry Has Evolved

 

 

 

alan bergThis article was written by WeddingWire Education Guru Alan Berg, CSP. Alan has over 20 years experience in wedding related sales and marketing, and is an author, business consultant, a member of the National Speakers Association, and the wedding & event industry’s only Certified Speaking Professional®. Learn more at alanberg.com.

As WeddingWire celebrates its 10th anniversary, I wanted to reflect on the last 10 years in our industry. We’ve been through some interesting times. The economy has gone through some wild swings, and we’ve experienced major ups and downs in politics. However, as I reflect on what’s happened, I’m reminded of the old saying: The more things change, the more they remain the same.

I’ve lived through many more than 10 years in our industry, and some things are constant. We should all be grateful that we’re in a recession-resistant industry. Regardless of the economic climate, people are still getting married. Yes, how much they spend, and how they spend it changes, but that’s not just a factor of the economy. Styles change. Trends change. Attitudes and priorities change. Yet, through all of that, people still get married.

We’re really lucky


I often remind wedding pros, like you, that we chose an industry that has couples spending billions of dollars on their weddings, and they are not required to do so. There’s no law that says you have to have a party to celebrate your marriage. There are laws about getting legally married. But, there are no laws about having food, pictures, music, flowers, fashion, etc. Those are discretionary purchases. Most discretionary purchases are highly affected by the economy, swinging with it up and down. Not weddings. Weddings happen, no matter what.

My theory on this (not scientific, just one man’s opinion) is that no one goes into their wedding thinking it’s practice for the next time. We all hope, and many of us are right, that it’s one and done. My parents just celebrated their 63rd anniversary, a benchmark we’d all like to achieve. So, we spend boatloads of money, celebrating the occasion. We should be thankful, every day.

Here are a few of my observations about the last decade:

Technology – If there’s one thing that’s constant, it’s changing technology. Sure, we all had websites 10 years ago, or knew we needed them, but the underlying technology of them is always changing. Much of what we used to do only on desktop computers, we now do on our mobile devices. It’s not better, or worse; it’s just different. For many of you, the technology of your service has changed. Think DJs going from LPs to CDs to all-digital music. Does that make you a better DJ? No. But, it helps you help your couples.

Communication – Whether it’s Facebook Messenger, LiveChat, Texting or WhatsApp, lots of new communication platforms have come along in the last 10 years. I hated Facebook Messenger when it first arrived. I didn’t think I needed it, as I already had phone, email and text. I quickly learned to love it, as clients, and potential clients, started to reach out to me through it. I can attribute real dollars to conversations that were started through Facebook Messenger, texting and WhatsApp. Today, I’ll embrace almost any technology that my clients want to use to connect with me.

Social Media – Here’s a statement of the obvious: social media has fundamentally changed our lives. Whether it’s for the better, or worse, is up to you to decide. All I know is that 10 years ago I wasn’t investing the time I do today in social media. Where did we get that time? What are we not doing now, that we were doing with that time 10 years ago? We didn’t get any more time, so it had to get shifted from other activities. That said, I use particular social media platforms because I get positive return on my investment in time and effort, and yes, money (if I buy an ad, or boost a post). Many of the wedding pros I meet, and consult with, have no idea if they’re getting any return on their investments. They do it because they feel they have to. Did you jump into the deep end of the social media pool, because everyone else was in the pool? Or, did you first learn how to be a great swimmer, and then jump in?

Social Proof – Here’s a phrase we weren’t using 10 years ago. According to a WeddingWire study, nearly 90% of consumers trust online reviews, as much as personal recommendations. So, while 10 years ago couples were asking their friends, family and coworkers for recommendations, now, with over 3 million reviews on WeddingWire alone, they can go online and find out who you really are. I’ve said this many times: your brand is defined by what your customers say about you, after they’ve worked with you. You need to be highlighting your reviews everywhere: on your website (not just on a testimonials page, as no one goes there) and in your marketing. You need to be actively involved in the process, responding to your good reviews, requesting reviews and yes, addressing anything negative, quickly and professionally. Your brand and your reputation is out there, for everyone to see… whether you choose to see it or not. Be involved.

Sales – Here’s something that hasn’t fundamentally changed. Sales is, and will always be, about people. Yes, you’ll use different technologies in your process, but ultimately, it’s people, buying from people. If you learn how to effectively help people buy, the technology is inconsequential. Artificial intelligence is a long way from being able to take the job of a salesperson in your business. You need to make a connection. You need to ask better questions. You need to really listen to the answers, and then show the customer how you, and only you, can deliver the results they want. That hasn’t changed in the last 10 years, and it’s not going to change in the next decade, if ever. If there’s one skill you need to hone, whether you’ve been selling for 20 minutes, or 20 years, it’s your sales skills. If you don’t make the sale, you don’t get to ply your craft and show your skills. It’s that simple.

So, what’s happened in the last 10 years? I remember first meeting Tim and Sonny at the Wedding MBA conference, 10 years ago. I was impressed with them, even though I was a competitor at the time. I’ve watched, from the sidelines, as WeddingWire has grown, and matured, yet still manages to remain nimble, something that’s not easy to do. I’m proud to be connected with WeddingWire for over 5 years now, and I’m looking forward to the next 10. I wish you all a decade of success!

» 10 Years of Innovation in the Wedding Industry

When WeddingWire launched 10 years ago, we were the first wedding planning site to offer online wedding reviews – a revolutionary concept in 2007! Since then, we’ve continued to leverage the latest trends in technology to help wedding professionals reach today’s couples. Take a look at a few of the ways we’ve led the industry over the last decade:


Celebrate with us this month! 

Share your favorite wedding throwback photos on Instagram with #WeDoTBT and tag @WeddingWireEDU for a chance to win fun prizes! Get the details here.

» A Special Thank You to Our Wedding Businesses for 10 Years!

Ten years ago we started WeddingWire with one mission in mind: to help engaged couples and wedding professionals connect online. It’s amazing to reflect on just how much wedding planning has evolved since then, but our founding goal has never wavered. We feel so fortunate to have been given the opportunity to help businesses like yours reach local couples and grow to new heights since 2007. 

Without you — our phenomenal wedding professionals — WeddingWire would not be possible, and we owe our decade of success to you. We’ve helped millions of couples celebrate one of the most important days of their lives. Here’s what we’ve achieved together over the years:

On behalf of everyone at WeddingWire, thank you for being an invaluable part of our first 10 years. I look forward to all we will accomplish together in the future.

Cheers to the next 10!

– Tim Chi, Founder and CEO

 

 

 

 

 

 


Celebrate with us this month! 

Share your favorite wedding throwback photos on Instagram with #WeDoTBT and tag @WeddingWireEDU for a chance to win fun prizes! Get the details here.

 

» WeddingWire Networking Night Southern New Jersey

This week, local wedding professionals gathered at The Carriage House for WeddingWire Networking Night Southern New Jersey!

At the Networking Night, wedding professionals had the opportunity to enjoy an gorgeous venue space, network with other local vendors across all service categories, and meet members of the WeddingWire team. Plus, they learned about local-industry statistics and how to better reach engaged couples through social media from WeddingWire’s Regional Manager of Customer Success, Katey McBurney.

Thank you to all the wonderful professionals who joined us! We’re excited to share highlights from the event including the educational presentation, our latest issue of WedInsights, and photos from the evening below.

We would like to say a special thank you to the amazing event partners who helped make the evening possible:

Finally, we’re excited to announce the winner of our WeddingWire Prize Pack give away – congrats to Anna from Ramblewood Country Club!

» WeddingWire Networking Night Philadelphia

This week, local wedding professionals gathered at The Franklin Institute for WeddingWire Networking Night Philadelphia!

At the Networking Night, wedding professionals had the opportunity to enjoy an amazing venue space, network with other local vendors across all service categories, and meet members of the WeddingWire team. Plus, they learned about local-industry statistics and how to better reach engaged couples through social media from WeddingWire’s Regional Manager of Customer Success, Katey McBurney.

Thank you to all the wonderful professionals who joined us! We’re excited to share highlights from the event including the educational presentation, our latest issue of WedInsights, and photos from the evening below.

We would like to say a special thank you to the amazing event partners who helped make the evening possible:

Finally, we’re excited to announce the winner of our WeddingWire Prize Pack give away – congrats to Brian from The Philly Keys!


» WeddingWire Networking Night Sacramento

This week, local wedding professionals gathered at Vizcaya for WeddingWire Networking Night Sacramento!

At the Networking Night, wedding professionals had the opportunity to enjoy a stunning venue space, network with other local vendors across all service categories, and meet members of the WeddingWire team. Plus, they learned about local-industry statistics and how to better reach engaged couples through social media from WeddingWire’s Regional Manager of Customer Success, Megan Hayes.

Thank you to all the wonderful professionals who joined us! We’re excited to share highlights from the event including the educational presentation, our latest issue of WedInsights, and photos from the evening below.

We would like to say a special thank you to the amazing event partners who helped make the evening possible:

Finally, we’re excited to announce the winner of our WeddingWire Prize Pack give away – congrats to Meagan from Meagan Lucy Photographers!

» WeddingWire Networking Night San Francisco

This week, local wedding professionals gathered at The Marker for WeddingWire Networking Night San Francisco!

At the Networking Night, wedding professionals had the opportunity to enjoy a unique venue space, network with other local vendors across all service categories, and meet members of the WeddingWire team. Plus, they learned about local-industry statistics and how engaged couples make their purchasing decisions from WeddingWire’s Director of Market Insights, Andy Whittaker.

Thank you to all the wonderful professionals who joined us! We’re excited to share highlights from the event including the educational presentation, our latest issue of WedInsights, and photos from the evening below.

We would like to say a special thank you to the amazing event partners who helped make the evening possible:

Finally, we’re excited to announce the winner of our WeddingWire Prize Pack give away – congrats to Thea from Kavamore Press!

» WeddingWire Networking Night Houston

This week, local wedding professionals gathered at The Magnolia Hotel for WeddingWire Networking Night Houston!

At the Networking Night Houston, wedding professionals had the opportunity to enjoy a stunning venue space, network with other local vendors across all service categories, and meet members of the WeddingWire team. Plus, they learned about local-industry statistics and how to better reach engaged couples through social media from WeddingWire’s Regional Manager of Customer Success, Megan Hayes.

Thank you to all the wonderful professionals who joined us! We’re excited to share highlights from the event including the educational presentation, our latest issue of WedInsights, and photos from the evening below.

We would like to say a special thank you to the amazing event partners who helped make the evening possible:

Finally, we’re excited to announce the winner of our WeddingWire Prize Pack give away – congrats to Kristin from Bourbon and Lace Events!

» What Wedding Traditions Are Important to Today’s Couples?

wedding traditions

Today’s couples can be both sticklers for wedding traditions and thirsty for change. According to WeddingWire’s Wedding Trends & Traditions Fact Sheet, many wedding traditions are staying put, while others seem to be fading from popularity.

For example, time-honored wedding traditions like the bouquet toss are slowly losing favor with modern couples. Yet, others, like at least one person in the couple wearing white and performing a first dance, are staunchly in style.

What should come as no surprise to those in the wedding industry, images are still the preferred currency of weddings for couples. Most couples now opt for engagement photos and a wedding website. The percentage of couples who use a wedding hashtag to organize photos of their wedding on Instagram is now almost 50%.

wedding traditions wedding cake

What’s the Takeaway for Wedding Pros?

Be sure you’re staying abreast of which traditions are fading from popularity (and what might be replacing them) while also keeping an eye out for things that are fast becoming mandatory. Couples see you as the expert on what their options are, so be sure to have a robust well of knowledge on trends and traditions to help guide them.

Ultimately, though, each couple will want a unique and personalized experience, so be open and ready to make their wedding vision come to life, no matter where it falls on the scale of trendy to traditional.

Read more about Trends & Traditions in this one-pager.

Photo credits: Arte de Vie; Hyer ImagesCharleston Cakes, Etc.

» WeddingWire Networking Night Orange County

This week, local wedding professionals gathered at the Harborside Grand Ballroom for WeddingWire Networking Night Orange County!

At the Networking Night, Orange County wedding professionals had the opportunity to enjoy a stunning venue space, network with other local professionals across all service categories, and meet members of the WeddingWire team.

Thank you to all the wonderful pros who joined us! We’re excited to share the slides from our video educational presentation, our latest issue of WedInsights, and photos from the fantastic evening below.

We would like to say a special thank you to the amazing event partners who helped make the evening possible:

The elegant event space and delicious appetizers provided by the Harborside Grand Ballroom
Amazing photos from the evening captured by Jim Kennedy Photographers
Fantastic DJ services provided by SoundWave Productions DJ & Lighting
Elegant floral arrangements provided by Susan’s Floral Design
Fun photo booth provided by Omni Booth

Finally, we’re excited to announce the winner of our WeddingWire Prize Pack give away – congrats to Sara from Avenue of the Arts Hotel!

» Wedding MBA 2017: Special Savings for WeddingWire Members

Don’t miss three exciting days of education for wedding professionals at Wedding MBA this October 2-4th in Las Vegas!

wedding mba weddingwire

Did you know you can save extra on your ticket just by being a WeddingWire member? Register on the Wedding MBA website with the code WW3624 to save an extra $20 on the current price (your discount will be applied at checkout).

What will you experience at Wedding MBA?

  • Engaging education to promote your business success. Attend the event for more than 150 seminars geared toward business, technology and trends in the wedding industry. This year, there are category-specific seminars on the first day to supplement the industry relevant main presentations to attend.
  • Presentations from industry leaders and experts. Attend inspirational and informative presentations from top industry influencers including WeddingWire CEO Timothy Chi, CMO Sonny Ganguly, Education Experts Alan Berg, Kathryn Hamm, Meghan Ely, and many more. View the full list of WeddingMBA speakers and sessions here.
  • Networking and celebrating with industry peers. Make new friends while attending the daily sessions, the annual much-anticipated WeddingWire Party, the WeddingWire Happy Hour and more. Plus, meet with members of the WeddingWire team to discuss your account and see what fun surprises we have in store at our Lounge!

Check out the highlights from last year’s event for an inside look at the conference, and get your ticket before the next price increase. See you in Vegas this fall!

wedding mba weddingwire 2016 wedding mba weddingwire 2016 wedding mba weddingwire 2016 wedding mba weddingwire 2016

» Focus on Your Earnings, Not Savings

This article was written by WeddingWire Education Guru Alan Berg, CSP. Alan has over 20 years experience in wedding related sales and marketing, and is an author, business consultant, a member of the National Speakers Association, and the wedding & event industry’s only Certified Speaking Professional®. Learn more at alanberg.com.

focus-on-earnings-not-savingsAs we approach the end of another year, it’s often time to reconcile our finances. We need to get our books in order, so we can do our taxes (I know, yuk). Then comes the scramble to find the deductions you qualified for over the year. While doing so, it becomes easy to focus on our expenses. For some of us, it’s time to re-evaluate those expenses as we prepare for the coming year.

These insights will help you get a handle on your financial planning needs and help you take control as you plan for the future!

Expenses vs. Investments

The danger in focusing only on expenses is that you can lose focus on the bigger picture. The only money you can save is the money you spend. It’s a finite amount. You can’t make all of your expenses disappear. You have to buy gas for your car, and pay for telephone service, internet connection, electricity, and more. But those are expenses, not investments. Expenses are things that you pay for, where you don’t expect any return other than what you bought (gas, electricity, phone service, food, etc.).

Investments, on the other hand, are things that may, and the operative word is ‘may’, provide a return that’s greater than the value paid. When you invest in a new employee, you would hope to get more value than what you pay them. When you invest in a new website, you would hope to get more value than the cost of the website. When you invest in advertising and marketing, you would hope to get back more than the value that you pay. When you invest in a new location, you would hope to get back more than you invest.

Opportunity Cost

What you need to focus on is getting the best return. The opportunity cost of not investing is the money you could make if you did. Sometimes, that means doing more than just paying the bill. For instance, if you buy a booth at a wedding show, and don’t take the time to design your booth correctly, and invest in great email/direct mail follow up, and actually do the follow up, you’ll never get the most return from that investment. Similarly, if you take a new office/warehouse space, build it out and decorate it properly, but don’t invest in marketing to let people know about it, you’ll never see the full return.

Go Big, or Go Home

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