» Download Our Updated App to Use Messages On the Go

clients app downloadWe’ve added our Messages feature to the refreshed Client Manager app – and it’s now available for download!

With the updated app, it’s never been easier to connect with clients while on the go. You’ll be notified when you get new leads or messages and can reply right from your phone.

Here’s how it works:

  • Receive instant notifications for new leads and client messages
  • Read and respond quickly with automatic account syncing
  • Easily view your shared attachments and important client details
  • Access your full client conversations anytime
  • Update your availability right from your phone (select categories only)

Learn more about the Client Manager app!

» Latest Updates to Make Connecting with Clients Easier

We’ve made some exciting updates to your WeddingWire account! To make it easier than ever to share your favorite documents, stay organized, and communicate more quickly, we’ve added a number of WeddingWire Messages enhancements. Plus, Florists and Wedding Planners will notice updated new vendor directory search filters based on pricing information. Learn more about each update below!

Frequently Attached Documents in WeddingWire Messages

Frequently Attached Documents

Do you have a few key documents you typically share with couples who are interested in learning more about your business, such as pricing packages, service details, or a marketing brochure? Now, it’s easier than ever to share these attachments from within your Messages inbox.

How does it work?

The attachments you’ve shared most will be listed as ‘Frequent Attachments’ when you click ‘Attach File’ while you’re composing a message reply.  Simply select one and send it with your message. If you prefer, you can still choose to upload custom attachments from your computer each time, but it’s faster to choose a commonly shared document from this list.

Inbox Search

Inbox Search in WeddingWire Messages

Staying on top of your Messages or finding a specific client’s history can be challenging for busy wedding pros. To help, we’ve added a new search feature to your Messages inbox.

How does it work?

Use the new search box at the top of your Messages inbox within your account to search by key information and instantly find the client details you need. You can search by first name, last name, email address, or even past message content to find what you’re looking for and catch up on your conversation.

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» How to Detect and Avoid Spam Leads

How to Detect and Avoid Spam LeadsIn today’s technology-focused world, it is inevitable to encounter spam at one point or another, especially if you frequently use email for your business. Spammers try to find their way into inboxes to collect personal information, such as your social security number or financial information, and use it to their advantage. They typically use email or phone calls to gather the information they need, and use deceptive techniques to trick you into responding or clicking on a faulty link.

Even though spam is all-too-common in the online world, there are ways to defend yourself against it. Ultimately, successfully avoiding spam boils down to recognizing when you’ve encountered a spam lead that seems off or requests personal information from you. It’s important to be alert and protect yourself so your business can avoid the consequences!

According to many experts, the following five signs are typical across almost all instances of online spam. By detecting these suspicious signs, you’ll be more likely to determine what is a real email or phone call so you can avoid spam leads. 

  1. A request to wire funds. Scammers devise convincing reasons why they need you to deal them large amounts of money remotely, so beware of these suspicious requests and always double-check the accuracy of their claims before following up. Legitimate couples should be sending you money, not the other way around.
  2. Scams from users in foreign countries. Many scammers from foreign countries offer free honeymoons or sad stories about something happening while traveling that they use as a means to steal your personal information, so be cautious about that possibility. Unless you know them personally, it’s likely they’re trying to trap you.
  3. A request to provide a code. Scammers may ask you to provide a code that has been sent to your cell phone or email, which allows them to access your contact information and more. Couples should never need to send you a code to confirm your services for a wedding, so this should be an immediate red flag.
  4. A request for personal or financial information. This one is easy. Anytime you see a request like this, don’t respond! While it’s common for wedding businesses to need to collect personal and financial info from booked clients, they should not need this information from you. Always consult your legal or financial professional before providing private information if you have any doubts.
  5. Typos and emails filled with errors. If you receive an email with misspellings and blatant grammatical errors, a lot of urgency, or extreme emotion, beware. In a similar fashion, emails from unknown senders that are seeking your help with financial or family issues are usually fraud. While it’s certainly possible for a legitimate lead to have bad grammar, you should be cautious if you choose to reply. 

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» Account Updates to Reviews and Messages

We’ve made some updates to your WeddingWire experience to help you connect with more couples searching for their wedding team. Learn more about these updates to reviews and messages below!

Additional Details in Reviews

Recent reviews now display more information about the services you provided for past clients. These details are listed to give users more context about what offerings that reviewer used from your business, such as whether a venue was booked for a ceremony, reception, or rehearsal dinner; or if they had additional services such as event set-up, uplighting or catering.

How do we get this information? After submitting a review, couples are able to complete an optional set of questions based on your business category, as well as the types of services you provide as noted in the FAQ section of your Storefront. If the user completes these optional questions, the additional information will be listed with their review to help confirm which if your business services they used for their wedding that other couples may be interested in.

Review Enhancement

Read Your Reviews>>

Quick Replies to Messages

It can be difficult to stay on top of your leads while also managing current clients, especially during busy season! Now, in addition to personal message replies, you can also let a couple know if you’re unavailable on their requested date with a ‘quick reply’ right from your message notification email or within your account. Simply click on ‘Not Available’ to auto-generate a customizable message to thank them for their inquiry, and indicate you’re booked on their date. Continue reading

» Introducing Messages by WeddingWire

Introducing Messages by WeddingWireWe’re excited to announce the launch of our new Messages feature, which is free with your WeddingWire membership!

With Messages, you can reply to leads, manage client conversations, and track your bookings all in one place. Here’s how it works:

  1. Get notified: When you receive a new lead or message, you’ll get an email notification, plus the message will be stored in your WeddingWire account. Couples will also receive a notification when you respond, which helps keep the conversation going.
  2. Reply from anywhere: Reply right from your own email inbox (Outlook, Gmail, etc.) or login to WeddingWire to reply, with access to all your messages at any time. This flexibility means you can respond from your smartphone, too.
  3. Send attachments: Share important documents such as price quotes and contracts within your messages – no need to create a separate file share environment!
  4. Manage conversations: Access message history from start to finish to easily find specific client messages, plus view full contact information for leads and clients directly from within message threads.
  5. Track Bookings: Messages syncs with your WeddingWire Inquiries and allows you to mark clients as ‘booked’ from the conversation, so you’ll be able to monitor interest and conversion rates at a glance.

The best part? You can use your own email address to correspond with potential clients – no @weddingwire.com email address required for your or your clients. It’s never been faster or easier to connect with potential clients and track your conversations!

Login to get started with Messages >>

Have feedback for future Messages updates? We’d love to hear your thoughts! Visit our Messages feedback page to provide any comments you have about this new feature.