Did you know that all premium WeddingWire Pros have access to a dedicated Customer Success representative?
Our Customer Success Team is there to share ideas and tips to help you get the most out of your account. No matter if you have a specific question or you’d like recommendations on best practices, the WeddingWire Customer Success team is dedicated to helping you grow your business.
In our Customer Success Profile series, we interview a member of our Customer Success team each month. This month’s profile is on Brendan M., Associate Director of Customer Success!
Name: Brendan M.
How long have you worked for WeddingWire?
4 years and 5 months
What’s your favorite part of your job?
Having the opportunity to work with such an amazing, smart, and hard-working team of Customer Success representatives who are dedicated to providing our community of wedding professionals with the best experience with WeddingWire possible!
What’s your favorite tip to help Pros?
Be open and willing to change. Whether it’s changing technology, the latest generation of customers you’re targeting, your website, your client management tools… always be open to change. Be willing to adapt and evolve yourself, your business, and your practices so that you can position yourself for success. As our CMO, Sonny Ganguly, has said repeatedly: Change is the only constant!
How do you keep up with technology trends?
I keep up with the latest trends by reading different blogs and websites that are tech related. My favorites are Mashable, Wired, Inc., HubSpot, and CrunchBase.
How do you keep up with trends in the wedding industry?
I have the unique opportunity to travel across the country and actually speak with our vendor community at WeddingWire events like our Networking Nights, Mix and Mingles, Workshops, and other types of speaking engagements. I always try to keep my finger on the pulse for the community that I’m visiting by finding out directly from the local professionals what is going on in their region of the country.
If you’d like to learn more about the WeddingWire Customer Success Team or find out who your Customer Success representative is, please email firstname.lastname@example.org!