» When People Pleasing Becomes a Problem

This post is by Jennifer Reitmeyer. Jennifer has worked in the wedding industry since 1997. In addition to owning MyDeejay, an award-winning wedding entertainment firm serving the Washington, D.C. market, she also maintains a wedding business blog, WeddingIQ, and a blogging and social media service for wedding businesses, Firebrand Messaging. Her newest venture, Authentic Boss, is an online learning resource for business owners seeking to work and live more authentically. Jennifer is available for small business coaching, speaking, and writing opportunities. Read more at jenniferreitmeyer.com.

When People Pleasing Becomes a ProblemBusiness ownership can be confounding for a lot of reasons, a big one being that we often find our personalities in conflict with our priorities. Sometimes, our natural traits can be a hindrance, both to our financial success and to our well-being as business owners. For example, we all have times when we get frustrated or angry with a client, yet obviously we can’t express the sentiments that may be going through our head (at least not verbatim!).

There’s another trait that’s just as detrimental to business as an anger management problem, but far more common: an addiction to people-pleasing. Sure, empathizing with others and wanting to make them happy are good things in our uniquely sentimental, emotion-driven industry. However, constantly putting clients first, at the expense of your business, can quickly cause you to go under. The ability to honor your own standards, set boundaries, and maintain your bottom line are all essential to your company’s longevity.

If you’re a kind, thoughtful, chronic people-pleaser, here are three mistakes to avoid as you operate your business:

Agreeing to things that put your business in jeopardy. Selling our products or services often feels like selling ourselves, and it can be intimidating. When a client seems ready to hire us, but just wants us to make a “few” changes to our contract or modify our policies, it can be tempting to go along with their requests just so that we’ll make a sale. This is a dangerous risk to take, however. For instance, when a client is asking you to strike a clause holding them or their guests liable for damage, they’re essentially asking you to assume that liability yourself. It would be crazy to accept that, right? Well, sure, when you’re thinking about it theoretically – but when a client is putting the pressure on, it’s easy to rationalize that a worst-case scenario will never happen, you’ll accommodate them just this once, blah blah blah…All well and good, until something does happen. If nothing else, you’ve demonstrated to the client that you’re a pushover, and they’re bound to keep pushing. Instead, hold firm to your contract and to any other terms you’ve put in place, and do so with the confidence that you’re giving the client the benefit of being served by a protected, established business.

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» How Setting Boundaries can Save Your Sanity (and Your Business)

Pro to Pro Insights

Jennifer Taylor, Taylor'd Events GroupThis post was written by Jennifer Taylor. Jennifer Taylor is the owner of Taylor’d Events Group, a planning firm that specializes in celebrations of all kinds in the Pacific Northwest and Maui.

As business owners, it can be difficult to maintain a happy work-life balance and we often find ourselves feeling stretched too thin (which is just a few steps away from burnout, if not managed properly).

setting-boundariesThe truth is that burnout is not only bad for your mental health, but it can damage your business if you’re not feeling motivated to keep up with everything. Saying ‘yes’ may get you a lot of places, but an occasional ‘no’ is necessary for happiness and stability. Setting firm boundaries is the key to finding meaning in life and rediscovering a healthy balance, but the eternal question is where to draw the line.

We’ve all experienced those clients who expect the world (and more!) from you – whether it’s a panicked 2 A.M. call or a last-minute “urgent” meeting, some people will expect you at their beck and call and just won’t understand that you have family, as well as other clients, to attend. This is why you must set limitations ahead of time for both your clients and yourself.

At Taylor’d Events, we’re clear with our clients from the beginning of our relationships that it’s their responsibility to schedule appointments with me in advance, as well as choose the meeting location. They understand that I’m responsible for being there on time, as well as attentive to the situation. Before we start working together, we also make sure that both parties are on the same page for coordinating the Big Day so there are no lingering expectations that go unmet because they weren’t initially set. For example, our team is responsible for ensuring that all guests make it onto the last shuttle, but it’s important that we’re not liable for those who wander away from the venue. When boundaries are established from the get-go, you’ll know how to exceed expectations while your clients will be realistic when it comes to your time and attention.

Now, my boundaries may be different from all of my industry peers’ boundaries and that’s entirely fine. The limitations that you set within your business (and your life) are based upon who you are as an individual, how your business is structured, and what you value in life.

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» Infographic: 10 Creative Ways to Use Your Reviews

Reviews are a great way to showcase your business, all from the mouths of happy past clients! Beyond just collecting reviews, make sure you make your reviews easy to find, and consider adding them to all your marketing collateral including emails, websites, materials and more.

Our latest infographic highlights 10 creative ways to use your reviews to boost your business from WeddingWire Education Guru Alan Berg, who presented on the topic during a recent webinar for premium members.

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Ready to get started? Check out and manage your WeddingWire reviews, request reviews from past clients, and showcase your great reviews!

» 10 Dos and Don’ts from Couples this Engagement Season

Engagement season is here! Couples are getting engaged, starting to plan their dream day, and will be searching to find their perfect wedding team in the coming months. In our October webinar for premium members, we discussed the top 10 dos and don’ts for impressing these clients – right from WeddingWire couples themselves!

The infographic below highlights the 10 ways they indicated to make a great impression, keep your clients happy, and keep the planning process moving smoothly all the way to their big day!

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» Webinar Recap: Delight, Don’t Fright! 10 Dos and Don’ts from Couples

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Engagement season is upon us, and soon you will be interacting with many newly engaged couples searching for their wedding professionals. Are you ready to make a great impression and quickly earn their business?

During this month’s one hour webinar for premium members, WeddingWire’s Customer Success team leaders Marty Kaufman and Ashley Conway shared the top dos and dont’s for Pros – taken right from the couples’ themselves!

Here are 10 key takeaways for your business:

  1. Acknowledge and understand their point of view. Be approachable, helpful, and avoid surprises later on by asking and answering all questions up front.
  2. Respond quickly and professionally. Try to respond within 24 hours, and stay responsive through the planning process.
  3. Provide pricing. Share pricing information when asked, and consider adding it to your website and Storefront. Be direct and provide education around pricing, and avoid scoffing at their initial budget.
  4. Communicate professionally. Make sure you have a professional email address, and use easy to read fonts in your communication. Don’t forget to spell check!
  5. Get to know your clients. Focus on getting to know the couple, or all decision makers – not just the bride! Provide inclusive language and acknowledge that both partners getting married and planning their day.
  6. Educate your clients. Get to know your client’s wishes, and provide helpful suggestions or tips as necessary. Don’t brush off their ideas too quickly, but politely share your expertise as needed to help create their perfect day.
  7. Make a good first impression. Avoid pre-judging couples, being presumptive, or jumping into business too quickly. Instead, ask a few key questions about the couple, be open-minded with their ideas and interested in their vision.
  8. Respect your competition. Do not trash-talk your competitors! It will only reflect badly on your business and character. Instead always be respectful of the industry, take the high road, and make helpful suggestions to make a great impression and remain professional.
  9. Stay humble. Despite your many successes, try to remain grounded and approachable to connect with your clients. You don’t want to see too expensive, hard to reach, or busy for them to want to book with you. Instead, showcase your quality with great past work and reviews.
  10. Respect their opinions. Overall, the wedding is their day! Your job is to work to try to bring their vision to life and give helpful recommendations along the way. Avoid projecting your own taste or opinions too much, and be sure to ask for feedback throughout the process so you know they will be happy with the end result.

For more details, watch the full webinar!

Plus, all our past webinars are available in the Education Center for premium Pros to view at any time. Check it out for some great education on leading important topics for your business’ success.

» The Latest Ways WeddingWire Helps Couples

We detail how WeddingWire helps couples plan their weddingAs seasoned wedding professionals know, couples who are new to the wedding planning process are often overwhelmed with the amount of coordination and careful preparation required to pull off the big day. Scattered across Pinterest are tons of wedding ideas, but it can be hard to manage it all without one place that brings it all together. That’s where WeddingWire comes in!

In addition to our wedding websites, budget and checklist tools, below are some of the latest ways we help couples with the wedding planning process:

Newly Engaged Guide

After the proposal and celebration with friends and family, many couples experience the “Now what?” moment. Our newly engaged guide offers advice and information about the first five steps of the wedding planning process. The guide helps couples announce their engagement, choose a desired wedding date, set a budget, build a guest list, and find their venue. This engagement guide is just one of the ways we attract new couples to our site every day! These couples will use our leading technology to continue planning their dream wedding vision and find the perfect professionals to execute it.

Bach Party and Wedding Hashtag Generators

Our new hashtag generators are sure to make a splash with your clients! Coming up with clever bachelor/bachelorette and wedding hashtags is a problem for today’s social-savvy brides and grooms, so we made a fun and easy tool that helps to get the creative juices flowing. Couples just need to fill out a quick form with some basic facts about the wedding day and—voila—a stream of customized hashtag options are generated! Share with your clients to help them get excited about all the wedding events.

Digital Inspiration Magazines

Our editorial team is constantly on the hunt for the latest and greatest styles, fashion, and ideas. That’s why we release a new online magazine each season! Our free wedding magazines offer gorgeous inspiration for all types of wedding styles and tastes, and each new issue provides seasonally-appropriate ideas to spur creativity in your clients. Plus, since our magazines are exclusively online, they’re completely interactive and clickable. Businesses featured in our articles and real weddings can receive direct click-throughs to their Storefronts – a huge benefit that print magazines just can’t match.

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» Tips for Managing Your Email Communications

Tips for managing email communicationsWhen it comes to the initial outreach to vendors, approximately 80% of couples use email to inquire about their products or services. Engaged couples prefer to email vendors during the planning process, primarily because they can fit in emails between other activities or while they’re at work. Plus, many couples like to have their initial conversation via email so they can easily reference it at a later date.

If you can’t get a bride or groom on the phone, don’t worry about it! While email takes a bit longer to get all the appropriate details, the more conversations you have, the more opportunities you’ll get to set up an appointment and close the sale. Use these tips for managing your email communications to better your chances of booking your leads for each email type!

Inbound inquiry emails

Whether you receive them through WeddingWire or through your business’ website, an inbound inquiry email is an extremely strong buying signal on the part of the prospect. The prospect has already filtered through a large number of possible choices to select your business, so the sale is now yours to win! Despite the fact that most couples know you’re busy, responding to an email inquiry with an auto response may not have the positive impact you intended. Our research shows that about 25% of couples don’t like generic automated responses, as they can be perceived as impersonal and often provide little added value.

Consumers want a response from a real person and not an auto-reply that states obvious information such as, “Thank you for contacting us, we’ll respond back as soon as possible.” If you feel the need to have an auto-reply, make sure you tell them something they don’t already know or can’t find on your website. Consider being more conversational and adding only helpful, more personalized information the recipient needs to know so you still provide value.

Ongoing communication emails

Whether your client likes to email or talk on the phone, data shows it’s important to take a cue from your clients and respond in the form you received it. 48% of couples express frustration when their vendor does not reciprocate their preferred communication type. If a prospect starts a conversation via email, continue using email to communicate until it’s necessary to take the next step.

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» Does Your Wedding Business Take Credit Cards?

This article was written by WeddingWire Education Guru Alan Berg, CSP. Alan has over 20 years experience in wedding related sales and marketing, and is an author, business consultant, a member of the National Speakers Association, and the wedding & event industry’s only Certified Speaking Professional®. Learn more at alanberg.com.

“Do you take credit cards?” seems to be an unnecessary question, but it’s still a common one on forums and social groups. With the cost of transactions ranging from just over 1% to as high as 4% (or more with additional fees) it’s certainly a subject worth talking about. It’s a cost of doing business, but can you (or should you) try to mitigate that cost?

Common types of credit cardsI think it’s as much a mindset as a real cost. In my article, You can’t save your way to prosperity, I talked about cost-saving strategies and how most are misguided. There’s a limit to how much you can save. You have to have electricity, gas for your truck, supplies, payroll and taxes. No matter how hard you try, you can’t reduce your costs to zero. Are the efforts worth the savings?

Let’s do the math

Recently I was consulting with a wedding professional and he was lamenting how it costs him 4% when he receives funds through his website. If he does $100,000 in collections, that’s costing him $4,000 per year in credit card fees. If he does $200,000 in collections through credit/debit cards, it costs him $8,000 per year. The only way to reduce that to zero is to stop accepting credit cards. These days that’s also likely to limit your sales as some people only want to pay with their credit or debit card. You also get the funds now, as opposed to waiting for a check or cash, as you can accept the cards remotely, but cash would be in person and checks are becoming a much rarer form of commerce for today’s generation of wedding couples.

I asked my client how many of his customers he might have lost if he didn’t take credit cards, and while it’s hard to say, it’s likely he would have lost a few. The most he can save is $4,000 or $8,000, depending upon his collections. It’s very likely that the lost sales would have cost him more than the credit card fees are costing.

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» 3 Ways to Maximize Your Email Campaigns

Conducting email marketingWhen planning a wedding, engaged couples are inundated with emails from both prospective and booked vendors. How do you make your emails stand out from the rest? The answer, though complex, is relevancy. The more relevant your email is to every person on your email list, the more likely your recipients are to open and click through to where you want them to go.

To make your emails more relevant to your prospects and clients, think about your emails as part of a strategic campaign. Below are three ways you can go back to basics to make the most of your email campaigns!

Simplify your email design

There are a lot of considerations for a great email campaign, but it all starts with the right design. Keep your designs clean and simple so that they’re easy to read. Don’t add too much content, which can make emails difficult for recipients to digest quickly. Be cautious when adding imagery so as to not overwhelm your readers, and use clear calls-to-action. If this sounds complicated to you, skip the design! Although research suggests that users prefer more images in emails, text-only emails can still be just as effective as designed emails since they often seem more personal. Try A/B testing the same email in a designed template and a text-only template to see what your audience prefers.

Focus on driving one action

The more clutter there is in your email, the harder it is for your recipients to know what action you want them to take. Each email you send should have a clear message that is simple and compelling, with a single call-to-action. If you have multiple actions you want recipients to take, think about segmenting your list or sending a series of emails to address each action. For example, segment your list by wedding date so that clients with weddings in the next few months are encouraged to take an action, and clients with wedding dates further away are encourage to take a different action. Or, if the actions you’re driving are sequential, set up a series of emails that encourages recipients to take each step at a time.

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» Same-Sex Weddings: Tips to Be Gay Wedding Competent

In celebration of Pride month, check out our latest infographic to learn what you need to know to take your skill set beyond “gay-friendly” to “gay wedding competent!” Be ready to better serve your couples and be prepared for your same-sex weddings with these five tips from WeddingWire Education Expert Kathryn Hamm.

For additional education and resouces, visit WedWeCan.com. Plus, show your support of serving all loving couples by joining the #WedWeCan campaign and posting your favorite photos of couples, past events, or our custom equality image on Instagram!

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» How to Write More Effective Emails

How to Write More Effective EmailsDespite the fact that we all receive dozens (or sometimes hundreds) of emails a day, a recent poll by MarketingSherpa suggests that 72% of U.S. adults prefer communication with companies to happen through email. The high volume of email in today’s inbox doesn’t mean you shouldn’t send emails, it means you should be smarter about the emails you send!

We share some suggestions to help you write more effective emails, below.

Make sure all your emails provide value

This tip is first in the list because it’s the most important! Email is a valuable marketing channel, but only if your audience remains active. If your emails are consistently promotional or provide no value, you run the risk of a higher unsubscribe rate. Once a user unsubscribes, you’ve lost that connection. Don’t waste your audience’s time with emails that don’t cater to their needs or offer something useful. Whether you dial back on the number of emails you send or create your own customer segments to provide a more targeted message, look at every email you send as an opportunity to build value with each individual on your email subscriber list.

Use the KISS method

Keep it short and simple. Don’t get too complicated with your message – the most effective emails are clear, concise and compelling. Some businesses can make their point in a paragraph, while others need more room to properly explain the offer. Unfortunately, there’s no magic word count to know, but you can test a few different lengths to see what works best for your audience. Remember that the point of your email is to get the user to take a next action, whether that action is to click through to a landing page, answer a question or provide a certain reply. If you add too much information, the point will get lost. And don’t forget that most emails are opened on mobile devices, so shorter is better on small screens!

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» Top Wedding Planning Tools for Your Clients

Top Wedding Planning Tools for Your ClientsAs the wedding professionals in the WeddingWire community know, we’re committed to providing the top tools to help Pros build, manage and grow their businesses. What many wedding professionals may not know, however, is that WeddingWire is also a valuable resource for brides and grooms! We not only help them find their perfect professionals, we also provide tools to help them plan each important detail related to their wedding.

The more educated and organized couples are before they make an appointment with your wedding business, the better understanding they’ll have of the value of your service and all the ways you can help them plan and execute their wedding vision. Find out more about the wedding planning tools we offer for engaged couples below!

Wedding Websites

Creating a wedding website is a great way for couples to put all the pertinent information regarding the Big Day in one place for all their friends and family to see. Your wedding clients can personalize their WeddingWire wedding website easily with our sleek new website editor that even allows couples to use their own photo as a custom backdrop for the design. Couples can create their own custom web address and interact with guests before, during and after the wedding with a social guestbook. Plus, our wedding websites are mobile and tablet friendly, with a stacked design that displays perfectly no matter what device your clients prefer.

Wedding Budget

One of the most important aspects of wedding planning – not to mention one of the first tasks necessary to start booking wedding professionals – is to set the budget. The WeddingWire budget tool helps your clients track spending across all service categories by suggesting budget allocations for each part of the wedding. Couples can then add or remove line items depending on their specific needs, as well as redistribute funds based on which areas are most important to them. Your clients can also set up payment schedules by recording due dates and creating payment reminders to make sure nothing falls through the cracks! A good understanding of their budget will help couples understand the true value of the different service categories, which means they’ll be better prepared for your appointments.

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