» How to Maintain a Consistent Brand Voice

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andy-ebon-squareThe following post was written by WeddingWire Education Expert Andy Ebon. Andy is the Founder of Wedding University and The Wedding Marketing Blog, and is an International Public Speaker, Writer and Consultant based in Las Vegas. Andy travels across North America and beyond, presenting to Associations, Wedding Industry Conferences, Regional Gatherings, and Local Meetings.

Continuity and consistency are first cousins in the execution of your marketing. Continuity is using marketing tools—like your WeddingWire storefront, website, social media content, logo, etc.— in a cohesive and recognizable manner. Basically, you want to be “you” across every potential client touch point. Consistency, on the other hand, is taking action with regularity. In other words: Being consistent with the use of those tools. This can mean posting to Facebook twice a day, blogging twice weekly, being in touch with your contacts at routine intervals and being sure that your advertising is in tune with most couples’ wedding planning journey.

The combination of updating with continuity and consistency, your brand and the company message forge ahead, leaving the impression of a progressive company both with engaged couples and your peers.

Remember, marketing is everything that touches the prospect or client—not just advertising or social media. Here are a few ways to maintain a consistent brand voice:

Keep it Short and Professional Over the Phone

For some couples, your phone manners is one of the first impressions of your business. Whether you are a one-person micro business or a company with many employees, the way anyone answers the phone should sound the same.

XYZ Company, this is Andy. How can I help you?

Simple, clear, to the point. If you are not the right person to assist, do your utmost to connect the caller with the correct person.

The best example I can offer for a smaller business is a catering professional in Atlanta. She updated her voicemail every day. Her script would go something like this:

Good day and thanks for calling. This is Shelley. Today is Tuesday, March 14th. I’ll be out of the office on client appointments this morning, but you can expect a callback after lunch. If your call requires immediate attention, don’t hesitate to text me at 777-777-7777 and I will do my best to your reach you even sooner. Thanks for calling, and make it a great day!

And, of course, when she was back in the office, the message would be updated. This kind of continuity is spectacular.

Keep Your Delivery and Set-Up Crew Sharp

When your staff members or delivery crew arrive at a venue, how are they dressed? Be sure that even this aspect reflects your company’s personality. A no-fuss option is a company t-shirt or polo-style shirt, accompanied by jeans or slacks.

The moment a venue representative sees you “in uniform,” you’ve broken the ice and are part of the team. Make sure you supply your crew with two or three shirts, so the uniform is always clean and ready to go.

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Don’t Slack with Print Media

The most frequent mistake I see in print ads or flyers is poor headlines. Your company name is not a headline. Your company slogan or favorite hashtag is not a headline. A headline is a phrase, usually accompanied by a visual, crafted to encourage the prospect to read the rest of the ad.

Avoid cliche words such as perfect, dream, unique, awesome and the like. It’s not just about your ad, but the other ads in a publication. Do your utmost to avoid verbiage you recognize in other ads. Make sure the ad is specific to your business and is told in your brand voice.

Are You Wasting Time with Social Media?

It’s always a good idea to periodically evaluate your approach to social media. The first thing to ask yourself is, “Am I using this to its fullest? Should I just drop it or revive it?” You also want to be honest about whether or not your social media content is helping potential clients and peers learn more about your brand personality.

If you are not using a social media platform frequently enough, then make it go away. If you are not measuring social media success across-the-board, then start. If you are not using analytics tools, such as those provided by WeddingWire, get going. Failure to ask these questions could mean you’re spending precious time on platforms that aren’t performing for you or just aren’t enjoyable to you. Your audience can tell when you’re just going through the motions, so be sure you’re invested in whichever platforms you choose.

Speaking of choosing social media platforms, it is easy to find the shiny, new object. Over time, you can wind up with 10 or more social media accounts. It’s far wiser to review what you are really using and the delete those that you don’t update or haven’t managed to engage meaningfully. You’ll usually find that about five platforms are serving you well. If a couple are underused, get them going. Settle in with platforms that really serve you and be solid on the frequency that works for your business.

Get Visual

We live in a highly visual society, so be sure your brand visuals are consistent with your brand voice. This means featuring a diverse variety of couples on your website, storefront, social media and advertising. It also means reviewing images a couple of times a year. Delete some and replace them with newer ones. Keeping your photos current is a reflection of staying up to date with style. Aging wedding dresses and decor do not reflect well on your company.

Typeface About-Face

Don’t forget fonts in your marketing brand evaluation. If you haven’t already, select a few that complement your logo design. Your choices of typeface should be limited about two on a single page. The eye has a difficult time adjusting to more than that. Have a sense about font sizes and make sure they work on all kinds of hardware: Smart phones, tablets and computers.

What Else To Consider

Each company has other factors to consider in continuity and consistency. Add to this list and revisit your thinking. When you review and refresh, it will move your business forward. This should be a regular activity to surpass the competition.