» 3 Key Ways Millennial Couples are Different from Past Generations

millennial couples

Photo by Anna Simonak Photography

Millennials (also known as Gen Y), whose current age ranges from 16-34, account for roughly 25% of today’s US population – making them the largest living generation. As of 2017, U.S. Millennials are estimated to spend roughly $200 billion annually, make up 75% of the workplace and comprise the majority of the consumer market within the next 10 years.

Why does this matter for your business? The Millennial generation is at the age where major life events are taking place, like graduating, buying a house, and getting married. In fact, more than 80% of WeddingWire couples are Millennials! Knowing where they are in their life stages is key for understanding how to communicate with this important group.

Millennials are willing to spend more to personalize their weddings

Over the past 10 years we’ve continued to see overall guest count decrease, regardless of age, whereas the total spend per guest is on the rise. Couples are willing to spend extra on each guest in order to really personalize their big day and make it memorable and unique. On average, millennials spend $31,000 on their wedding, whereas GenXers spend $24,000 on fewer guests. A few other points of differentiation between Millennials and their older counterparts:

  • Engagement Length: 13 months for Millennials, 11 months for GenX
  • Number in Wedding Party: 10 for Millennials, 7 for GenX
  • Number of Vendors Hired: 11 for Millennials, 9 for GenX

87% of Millennials report having their smartphones on them at all times

Millennials are the “mobile generation” — everything they do or want to do can be done on-the-go, so a non-existent or poor mobile website can be an instant deal breaker for this group! Make mobile a priority by doing a full sweep of your online properties from your mobile website to your emails, and make sure the content is easily digestible (and layout is responsive) on smartphones and tablet devices.

Nearly all (89%) of Millennials report using social media

Millennials spend about 5 ½ hours on social media daily, most of the time via mobile devices, so it’s important for your business to have an active presence online. Make sure to post interesting, relevant content that will grab their attention. Keep your content visual and whimsical by incorporating useful videos, tips or advice! Use hashtags to focus on key topics and don’t forget to interact with followers, prospective clients and other industry professionals.

Remember: Just because we’re focusing on Millennials, these tips and tricks are relevant for ALL of your customers. Thinking about age and generation is one helpful way to think about where you customers are in their life stage and how can you best serve and meet their needs!

» Download Our Updated App to Use Messages On the Go

clients app downloadWe’ve added our Messages feature to the refreshed Client Manager app – and it’s now available for download!

With the updated app, it’s never been easier to connect with clients while on the go. You’ll be notified when you get new leads or messages and can reply right from your phone.

Here’s how it works:

  • Receive instant notifications for new leads and client messages
  • Read and respond quickly with automatic account syncing
  • Easily view your shared attachments and important client details
  • Access your full client conversations anytime
  • Update your availability right from your phone (select categories only)

Learn more about the Client Manager app!

» 10 Best Practices for Communicating with Millennials

10 Best Practices for Communicating with MillennialsSuccessfully communicating with Millennials can sound like a daunting task if you aren’t familiar with their heavy reliance on mobile devices. After all, Millennials are the “mobile generation”: everything they do or want to do can be done on-the-go. They have around the clock access to email, news, social media you name it, they can do it!  So how do you possibly get their attention in a time when there are literally thousands of modes of interaction? The key is to understand three of the most popular (and efficient) ways Millennials are interacting with the world around them: texting, email, and social media.

To give you an idea of just how “mobile” this generation is, consider this: Millennials spend an average of four hours and 22 minutes on smartphones each day, and 87% of millennials have their smartphones on them at all times. According to the same data, 80% of Millennials said that the first thing they do when they wake up is check their smartphone, and 60% said that they believe everything will be done on mobile devices in the next five years. Looking at your audience specifically, engaged couples spend 30% of their time planning their weddings on mobile devices each week. The world is shifting to become much more mobile-based, and it’s essential to adapt your business’s marketing strategy accordingly. Is your business catering to these individuals?

If your answer is no, don’t worry. By following a few simple mobile etiquette tips and adjusting your current marketing strategy to account for this mobile generation, you’ll be equipped to successfully communicate with Millennials via email, social media, and even text messaging.

Email

  1. Make your emails mobile-friendly. According to the 2016 WeddingWire Newlywed Report, about 70% of WeddingWire consumer emails are opened on mobile devices, which demonstrates how important it is that all of your business’ emails can be opened from a mobile device. WeddingWire Education Guru Alan Berg refers to this practice as “mobile end-to-end,” which means that the Millennials who are constantly on-the-go can access your content on a desktop or mobile device and enjoy the same experience.
  2. Don’t get lost in the (inbox) crowd. Once you reach your client’s email inbox, it’s important to direct them to your email amidst the hundreds of others they’re probably receiving. To do this, use a short, descriptive subject line that grabs their attention and provides all of the important information. This strategy is crucial for a generation that often weeds out emails based merely on the subject lines.
  3. KISS. This acronym – Keep It Short and Simple – is the golden rule for your email content. Millennials’ time is precious; they’re a busy generation with very little time to read through lengthy boring content. So once you’ve grabbed their attention with a catchy subject line, make your emails concise and exciting. Use images and large font to engage your clients, and be sure to keep the message short enough so you don’t lose their interest.
  4. Respond ASAP. Remember to respond as quickly as you can, because besides being courteous, doing so lets your clients know they are important. Our data suggests that most couples expect to hear back from a vendor within 24 hours, so aim for that at a minimum.

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» Mobile Matters! Create a Winning Business for All Devices

December-Webinar_MobileMatters!_TileMobile Matters!

Today’s couples are planning their wedding while on-the-go. Does your business make a great impression, and stand out on all devices? Thinking ‘mobile-first’ creates an exceptional brand experience from phone to tablet to desktop, and impresses your target audience!

During this one hour webinar for premium members, WeddingWire CMO Sonny Ganguly shared his tips for how to best engage with mobile-friendly couples, his top ‘mobile mantras’ for your business and the best 15 apps of the year.

Here are Sonny’s seven mobile mantras to set your business up for success:

  1. Mobile first: When designing your website and emails, think ‘mobile first’ with an easy to read and navigate core design, that you can build upon and modify as devices get larger and for desktop.
  2. Mobile end-to-end: Set the goal to make all your communication and campaigns a strong experience from end to end from all devices. For example, if you create a great email, make sure it works just as well from a mobile opener as a desktop!
  3. Mobile conversion: Make sure you add a simple and easy to use contract from to your website for mobile visitors. The form should be large enough to type easily from phones, and not ask for unnecessary fields which will cause drop-offs in your leads.
  4. Mobile mail: 70% of WeddingWire consumer emails are opened on mobile devices, which means your clients are opening your emails on the go as well! Make sure your emails are mobile-friendly by always testing them on a mobile device with clear calls to action for the greatest engagement.
  5. Mobile payment: Accept payments from your mobile devices to close more sales quickly. Devices such as Squares plug right into your smartphone, and with new apps for payments such as Apple Wallet – mobile payments are only going to continue to rise.
  6. Mobile audience: Prepare your business for your clients and store all their important event information in one easy to access place by using WeddingWire Client Sites, available in premium accounts. Both you and your client can log in any time, and from any device to finalize payment, track contracts and add event info.
  7. Mobile me: Mobile devices are becoming even more personal and easy to use. Smartphones, watches and assisting systems such as Siri are getting to know and remembering your preferences, and are more able to be tailored than ever before. Stay ahead with the latest tech!

» 3 Statistics That Prove You Need Mobile Optimization

WedInsights

Young people using mobile devicesA mobile-friendly website is no longer a nice-to-have – it’s now a necessity for conducting business in the wedding industry. More than ever, couples are using smartphones at all hours of the day to keep the planning process moving along, from searching for vendors to finding inspiration.

Your mobile website might be the first and only impression a couples sees of your business, so it’s vital that your site provides a good user experience and highlights important information. You can learn more about mobile optimization in Volume 3 of the WeddingWire WedInsights Series, but below we’ve compiled a few stats that prove that mobile optimization is a big deal for your wedding business!

61% of mobile users say they are likely to visit another site when they don’t find the information they’re looking for right away

Today’s society is accustomed to instant gratification and the same holds true for the wedding planning process. Smartphones allow couples to search for information during their commute, while at the gym and even at 2am; therefore, it’s important to provide the content they’re searching for when you have their attention! If a couple can’t find the information they’re looking for on your site, they’ll quickly move on to the next.

Each week, couples spend over 30% of their time planning their wedding from a mobile device

While all businesses need to have a strong mobile presence, it’s important to recognize if the product or service you provide is better suited for a desktop or mobile interaction and adjust content accordingly. While a couple might not create their wedding invitation on a mobile device, they will certainly be browsing for design inspiration. Think about what is most valuable to your mobile clients and how you can deliver a great experience, while highlighting the most meaningful content. A good mobile experience does not need to replicate your website, but should offer up content that makes prospective clients want to take the next step.

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» Stay Connected with Our New WeddingWire Mobile Apps for Pros

Stay Connected with our New WeddingWire Mobile Apps for ProsIntroducing the new WeddingWire mobile apps for Pros, My Reviews and My Clients! These new apps allow you to put your wedding business’ best foot forward and manage the most important parts of your business from the palm of your hand.

These new apps are exclusively for WeddingWire Pros so you can get immediate notifications and respond quickly when you receive new reviews and leads. Research shows that if you respond within 5 minutes rather than 30, you are 100 times more likely to make contact with the lead – so responding quickly is extremely important!

The WeddingWire Review Manager for Pros allows you to receive instant review notifications and even request new reviews from your clients through your mobile device. Respond to, share or dispute reviews with a few easy clicks, plus view your current review status and any awards you may be eligible for on an ongoing basis.

Our latest addition, the WeddingWire Client Manager for Pros, helps you manage your inquiries and bookings on-the-go! See important client details like date, location and more right at the initial point of contact so you can determine availability at a glance. Manage the entire process and communicate with current clients from start to finish!

Both apps allow our Pros to easily access what you need from your WeddingWire account and sync new information automatically so you are always up to date. We’re happy to announce that they’re free to download for both Apple via the App Store and Android via Google Play.

Find out more about the Review Manager for Pros and the Client Manager for Pros and download the apps to your devices today!

» The Surging Necessity of Your Mobile Presence

The following post was written by WeddingWire Education Expert Andy Ebon. Andy is the Founder of Wedding University and The Wedding Marketing Blog, and is an International Public Speaker, Writer and Consultant based in Las Vegas. Andy travels across North America and beyond, presenting to Associations, Wedding Industry Conferences, Regional Gatherings, and Local Meetings.

No matter what industry your business operates in, you must be aware of the new platforms and tools used by your audience. I live by the simple rule that when more than 5% of your audience is using a certain channel or medium to find your business, you should invest in that channel or medium. In the case of the wedding industry, you can no longer ignore the mobile trend; you must have a mobile presence to reach potential clients where they’re already spending their time.

The Surging Necessity of Your Mobile PresenceThe main age demographic for the wedding industry is 18-35 (your local area may vary). Just four years ago, 5-10% of that age group was using mobile devices to search. Today, the same age group uses mobile devices 65-75% of the time. No matter how they find your business, whether through an online wedding directory, online search engine, or countless other choices, a mobile website is mandatory.

When a visitor attempts to access your website from a mobile device, the mobile browser reads the code on your website and determines whether it should show the prospect a full desktop version or a mobile-friendly version of your site.

If you take a look at Google Analytics for your website, you can view what percentage of your audience is visiting your website on desktop or mobile. Drilling deeper, you will be amazed at how many different formats access your website. It is not uncommon to see 25-40 different computer screen sizes and 50-100 mobile resolutions.

There are a number of ways to make your website more mobile friendly, so below I’ll explain the two main strategies for mobilizing your website.

Responsive Design

A website built using a responsive design or format automatically changes the layout and/or content of your website based on the size of the user’s screen. For example, your website on a desktop will display your full site navigation in a horizontal bar, but your website on a mobile device will stack those navigation elements or change to offer drop down menus to accommodate the slimmer screen size. Rather than designing two separate versions of your website, your business can create one website with one experience, no matter the screen size.

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» Make 2015 Your Mobile Marketing Year

It’s now officially the last month of 2014, which means it’s time to think about next year! There are probably a number of items on your business’ to-do list, but you should also consider mobile marketing as an addition to your goals.

This year, mobile devices overtook desktop Internet usage for the first time ever – in January, mobile devices accounted for 55% of Internet usage in the U.S. It’s safe to say that mobile marketing is here to stay! Below are some tips for making 2015 your business’ mobile marketing year.

Make 2015 Your Mobile Marketing YearAssess your mobile readiness

Before you start creating your mobile marketing strategy, assess your business’ mobile readiness. Do you have an optimized mobile website? Is your business’ website responsive on all devices? Do you have the ability to create a mobile app for your business? Answering these questions can help you determine where you should start and how far your strategy can take you! Remember that there’s no sense in dedicating time or money on mobile marketing efforts if you’re not ready to provide a good mobile experience for potential clients.

Enhance your existing mobile presence

Mobile websites are different from their desktop counterparts in that the screen is much smaller and there’s no mouse, so the way a person uses your website will be different. They’ll need big, easy-to-click buttons rather than text links, and you’ll want to break up the copy on your web pages to make them easier to read on small screens. If you don’t have a responsive website design, you can easily create a mobile website with our Mobile Website Creator.  Our tool allows you to paste a quick bit of code to your website, which will make it so your website is optimized for mobile devices.

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» Should You Try Mobile Opt-in Marketing?

Should You Try Mobile Opt-in Marketing?By now your wedding business should be aware that mobile marketing is on the rise. While you know it’s something your business should be doing, it’s another thing entirely to start up a mobile marketing campaign or program! You can mobilize your website, Storefront and emails, but those are not your only options for reaching engaged couples on their mobile devices.

If you’re interested in sending immediate information on a more personalized basis, here’s a brief introduction to mobile opt-in marketing!

What it is

Traditional marketing tactics do not require your target audience to opt-in because most traditional marketing tactics are 1-to-many – meaning that one business is communicating with many people with one message. Traditional marketing tactics include print advertising, direct mail or radio and television ads. With the social media revolution, social networks opened up two-way communication with their audience. Now users can “like” your business’ page on Facebook and interact directly with your business. This change caused other changes in marketing strategies to shift from sending a mass message to crafting more relevant and timely messages based on behavior.

Opt-in marketing means that users have given your business permission to send them information on a 1-to-1 basis. The best and most popular use of opt-in marketing is email marketing – if you don’t have explicit permission to email a given person (whether they opt-in through your website or establish a business connection with you) you’re likely to be marked as spam and suffer other penalties.

Mobile opt-in marketing is very similar to email marketing, except that instead of giving you permission to send them emails, users are giving you permission to send them voice, text or other mobile messages to their smartphones or cell phones. Mobile opt-ins go beyond being able to interact with your business via smartphone; the user is giving you permission to push messages directly to their phone number.

How to do it

If you’ve ever opted-into an email newsletter list for a publication or individual business, you’ve seen how easy it can be! You’ll need to create a form to collect the phone numbers as well as some simple legal language to lay out your terms and conditions. These terms will explain in detail what you are and are not allowed to do with the user’s phone number. CTIA – The Wireless Association and Mobile Marketing Association have some great best practices for messaging consumers in the U.S.

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» 7 Productivity Apps for Wedding Professionals

Wedding and event professionals are often out of the “office” a lot, which means you’re depending on mobile devices to keep you up to date with everything. It can be frustrating enough to get work done while you’re on-the-go, so it’s important to use the right apps to keep everything straight! Here are seven of the top productivity apps for wedding professionals from our Pinterest board, Apps to Make Your Life Easy!

	7 Productivity Apps for Wedding ProfessionalsCarrot

Have trouble keeping up with your to-do list? More than just a to-do app, Carrot rewards you for completing items on your list! Each time you complete an item, Carrot awards you points which unlock other features. These upgrades to the app make it easy (and addictive) to keep checking off the tasks on your list. We promise you’ll want to keep adding tasks so you can cross them off!

Chronos

If you’re wondering where all your time goes, look no further than Chronos. Without having to manually enter your time and tasks, Chronos automatically categorizes your time to help you analyze what you do each day. You can also track progress towards personal goals to make sure you stay on track.

DocuSign

The DocuSign app provides a simple and secure way to electronically collect signatures. This app eliminates the hassles, costs, and lack of security in printing, faxing, scanning, and mailing documents! If you don’t have access to WeddingWire Client Sites, it’s the next best thing to being able to quickly and easily get the documents you need from your clients.

Mailbox

Have trouble managing your email? The Mailbox app is for you! Mailbox combines your accounts to one place where you have the option to snooze certain email conversations so you can focus on more important items in your inbox. Plus, the app learns from your actions to help keep your accounts under control – the way you would organize it yourself!

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» Mobile Marketing for Wedding Professionals

Mobile Marketing for Wedding ProfessionalsWith all the components of digital marketing to keep track of, mobile marketing may not be a high priority. Much of the research and articles written about mobile marketing suggest that your business create a fully responsive website, send SMS messages or create a mobile app.

OK, so your wedding business probably won’t be creating its own mobile app, but that doesn’t mean you can’t optimize your marketing efforts for mobile devices! Mobile marketing for wedding professionals is a whole different ball game, and with your limited time to dedicate to mobile marketing strategy you might feel overwhelmed. Don’t worry! There are a number of small things you can do that will have a big impact on your business’ ability to reach couples wherever they’re spending their time.

Below are the areas you should focus on mobilizing for your business so every couple who interacts with your business in some way gets the best experience, no matter the device!

Mobile website: Before you protest that you don’t have enough time to create a mobile website, read further! You don’t have to have a separate mobile website for your business; the key here is to ensure that your existing website functions well on a mobile device. Use your phone to check out your website on your smartphone. Is the text too small to read easily? Do you have trouble clicking on individual links? Do you have to zoom in and out with your fingers to navigate through the site? If the answer to any of these questions is yes, you have some optimizing to do! WeddingWire offers our Mobile Website Creator to premium Pros, which simply requires you to paste a quick bit of code to your website and voila! You’re done and have a mobile-friendly site. Some website providers, like WordPress, also provide similar plugins that may be worth checking out.

Mobile-friendly email: Email marketing can be a very useful tool for many Wedding Pros, but unfortunately many of the beautiful emails you design don’t look so beautiful on mobile. Luckily for you, most email marketing platforms now offer desktop and mobile versions of their own templates, or they offer responsive designs that work on all devices. Unluckily for you, there are still a number of considerations you should still be aware of even if you have separate versions of your emails. You should be prepared to examine your versions and make adjustments where necessary. Remember that big buttons are easier to click than smaller text links, and keep your content as short as you can in your mobile versions. It’s difficult to read a lot of text on a mobile device without breaking it up with other design elements, so bear that in mind as you make adjustments and always review your emails on both desktop and mobile before sending.  Continue reading

» 3 Advantages of Having a Mobile Presence

3 Advantages of Having a Mobile PresenceSpend time walking around a public place and you’ll see the majority of people using mobile devices in one way or another. Whether texting, surfing the web or playing a game, people are on their smartphones and tablets at an ever-increasing rate. As a wedding and events professional, you may find it hard to understand how you can take advantage of this trend – but you can (and should).

While the core of your business is the same – you’re still selling the same product or service – mobile customers expect a different experience when searching for their perfect Pros. Your business’ information needs to be easily found, read and digested so those searching during a free moment can learn all they can quickly and efficiently!

Don’t just take our word for it – below are three advantages of having a mobile presence for your wedding business:

Conduct business anywhere, at any time

When potential customers can interact with your business on mobile, it makes it easier for them to keep your business in their consideration set. If a potential customer cannot find or access your business’ key information from her phone, she might cross your business off her list and keep moving forward with a competitor. WeddingWire’s mobile site allows potential customers to find your Storefront and inquire about your business on-the-go, meaning that you’re never out of touch. Our Mobile Website Creator also makes it easy for your business to optimize your website for mobile in a few easy steps, without having to consult a website developer.

Improve customer service quality and responsiveness

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