» How Strong Are Your Lead Replies?


In the vastly competitive wedding industry, everyone is striving for a large volume of high quality leads – but those leads aren’t worth much unless you know how to turn them into a sale. How you reply to each lead plays a pivotal role in the success of booking the client. These quick tips will help you optimize your lead replies so you’re more likely to receive a positive response and ultimately win their business!

Don’t forget to be personal

Clients know you’re busy, but responding to an email inquiry with an auto response may not have the positive impact you intended. About 25% of couples don’t like generic automated responses, as they can be perceived as impersonal and often provide little added value. Take an extra minute to include some details from their message, such as wedding date, style, or venue, or add a personal comment. This small effort makes a human connection and helps you stand out in their crowded inbox.

Keep it short and simple

Many couples check emails primarily on their mobile devices, and therefore short emails are more likely to get a reply. Start with a brief subject line and get to the point quickly, since lengthy emails often go unread. Avoid long paragraphs by adding line breaks and use bullet points or numbers where possible to highlight important details. Come up with a few sample responses to keep on hand so you can quickly add in a bit of custom information based on the inquiry and hit ‘send.’

Answer any questions they asked

Many professionals make the mistake of not responding to directly asked questions, which can frustrate couples because they’re often reaching out to a number of professionals and may have specific questions or criteria they need to know to move forward. You can prepare ahead of time by coming up with a list of answers to common questions such as price ranges, packages, and availability – but be sure to address any specific questions they asked in your initial reply. These answers are important in determining if you are a good match – and will ultimately save you time!

Use their preferred contact method

Our research shows that 48% of couples express frustration when a vendor does not reciprocate their preferred communication type. With literally thousands of methods of communication available – from Messages, to Live Chat, to email and phone calls – it’s difficult to know the best way to get in touch with a couple. At the end of the day, customer convenience is the motto to live by. Follow their lead by using their preferred communication type. If you’re making contact first, email is typically your safest bet, as most couples prefer email over all other communication methods.

As leads start to hit your inbox for the upcoming wedding season, keep these simple tips in mind to promptly and properly reply to leads and create strong connections with potential clients.

» 5 Questions Couples Should Ask Wedding Professionals (But Don’t)

As the wedding professional, each time you meet with a new couple, you’re the expert. Chances are, they haven’t hosted a wedding before, and their level of expertise with pulling off an event of this size extends only to being a member of someone else’s wedding party. With this in mind, your potential clients’ questions will likely be most focused on the aesthetics of bringing their wedding vision to life, which is great! However, it’s your job as the expert to be sure your couples are well-informed about some of the oft-forgotten aspects of hiring you.

Here are a few questions you’ll want to be sure to answer, even if your client doesn’t know or doesn’t remember to ask.

Can you describe your style?/Can I see some of your work?

This one is a bit tricky, as most likely your potential client has seen photos of your weddings on WeddingWire and may have even popped over to your Instagram profile to check out more of your aesthetic. Even with that being the case, you want to take the opportunity to describe and show your style, why you approach your work the way you do and how you help couples visions come to life. This is also an opportunity for you to tailor your portfolio to your couple. For example, if you know they’re planning a rustic wedding, pull out some examples of rustic weddings you’ve done in the past. If you know they’re going for a modern, trendy wedding look, show that you’ve created those kinds of weddings as well.

Do you have a list of preferred vendors?

Unless you’re a wedding venue, chances are you don’t have hard-and-fast lists of wedding professionals with which you strongly prefer to work. Still, if you’re a photographer who has done a dozen weddings with a great videographer, it’s worth mentioning. If you’re a wedding planner who has a couple of florists who seamlessly pull your vision to life, let your potential client know. One of the most difficult aspects of wedding planning can be sourcing a team of wedding professionals, so helping your clients by recommending great pros who work well with each other is worthwhile. You’ll need to bring this up, as your potential client may not be aware that wedding pros frequently work together.

What other fees am I expected to cover?

Most likely, your potential client is looking at the “base” price to determine how your services will fit into their wedding budget, but there might be other, smaller fees that they should be aware of. These are highly dependent on the service category, but could include overtime fees, setup and/or delivery fees, breakdown fees and any number of practical costs for your additional services, time or equipment. Once your client has chosen which service they’d like, be sure to mention fees that you know they’ll incur, as well as any optional fees that might come into effect (like overtime).

Can I review this contract with my parents, future-in-laws or anyone else who is paying for it?

Sometimes, the entire family will come for a venue tour or a cake tasting. Other times, only the couple or maybe even only one member of the couple will meet you for the initial visit. However, most weddings involve a whole team of people who are making decisions and fronting the costs. For this reason, it’s important to try to suss out who the important stakeholders might be for each client and try to be on the up-and-up with those people as well. So, if you know your couple’s flowers are being paid for by a groom’s mother, be sure she’s involved before the contract is signed. Not only will this likely make the wedding planning process easier for your clients, but you’ll be working toward a more satisfied client once the service is complete.

Who will be my 24/7 contact person?

If you’re a one-person business, this is an easy thing to mention to your new clients. If you’re a larger business with a separate team to handle sales and events, this is trickier. No matter the structure of your business, you want to be sure your client knows who will be their point person throughout the planning along with who will be the point person for other wedding professionals they will hire in the future. As the wedding approaches, you may want to offer a few different ways to get in touch — maybe a text or email after hours — so that as things pop up, your client feels comfortable letting you know about them.

» 5 Resolutions for Wedding Professionals in 2018

The beginning of a new year brings excitement about resolutions and goals, but often they can be forgotten or pushed aside, especially when busy season comes around. To make 2018 your best year yet, set business resolutions that you can actually keep and that will have a positive long-term impact on your business. It’s important that these goals are challenging, yet achievable resolutions for both you and your business.

WeddingWire Education Guru Alan Berg has highlighted 5 resolutions that wedding professionals can put into action:

  1. Be respectful of time.

    As a busy professional, you know that often, it can seem like there are simply not enough hours in the day. Save your own time, your clients time, and other professionals time, by simply keeping your communication direct and concise. Also work to respond to all inquiries or questions in a very timely manner (aim for 24 hours or less!), even if it is just an acknowledgement of the inquiry.

  2. Be less connected to technology.

    While we all love technology and how it can help us stay in sync and organized, it can also be a distraction from personal interaction and taking the time to live in the moment. Challenge yourself to set some specific time to disconnect completely from technology each day, and focus on connecting with people, enjoying experiences or taking time to reflect on the goals you have set.

  3. Avoid hypocrisy.

    Wedding professionals often have similar complaints when it comes to some clients. Next time you feel frustrated, take a moment to truly consider the client point of view. After all, they are planning and investing in a once in a lifetime event. Wouldn’t you have questions, expect the highest quality service, and want to save money where you could? Work on seeing their perspective, show empathy, and then use your experience to help them feel confident in their decision to do business with you.

  4. Shorten your to-do list.

    There is an easy way to shorten your to-do list without simply saying ‘no’ to more work. Make a daily ‘must-do’ list to go with your longer ‘to-do list.’ On this shortened list, prioritize a handful of key actions that you must meet that day. Then, when the list is complete, move onto the next priority round of to-dos, or catch up on emails, calls or errands. You will feel accomplished and more relaxed, while keeping focus on higher priority items.

  5. Resolve to think bigger.

    Challenge yourself this year! What is the next big business step you hope to achieve? More revenue? More bookings? A bigger team? Consider what a better business means to you. From there, set three goals you hope to reach in 2018 that will take you to that next level. Create some metrics or programs that will help you reach your goals, and get started. Don’t forget to visit them regularly to stay on track, and see how you are progressing. Checking in monthly will provide reflection and help you stay on track with these goals.

Whether your list of resolutions for 2018 is long or short and concise, adding these five actionable items is a great way to put your best foot forward in the new year.

» These Are Our Most Read Articles of 2017

Photo by epaga FOTO

Throughout the year, we’ve shared our best tips for wedding businesses, the latest industry trends and the newest WeddingWire innovations, all to help you stand out and connect with more of today’s couples. We’ve rounded up the top articles that were the most helpful and enjoyed by our community this year — have you read them all?

10. Storefront Tune-Up Tips for Engagement Season
Did you know that nearly 18% of all engagements occur in December alone? Now is the best time to optimize your online presence in preparation for newly engaged couples looking for their ideal wedding team.

9. Why You Shouldn’t Say You’re “The Best”
Making this claim is an all too common marketing declaration, and it’s not one that will help you win couples. Instead of making that overstated claim, you should focus on what makes you different and exceptional with your ideal customer in mind.

8. Want More Reviews? Start Doing These 4 Things
Remember, 95% of couples use reviews to select their vendors and recency is the most important factor when couples are evaluating your reviews! Couples like to hear (and see!) what they should expect – not from the vendors themselves, but from past couples who’ve been in their position. Whether you’re new to collecting reviews or a seasoned expert, follow these top tips to start collecting even more reviews.

7. How to Respond to a Negative Review
Reviews are key to your online reputation, and it can be frustrating to receive a review that you may not be satisfied with or feel you don’t deserve. Although you may disagree with the review, it’s important to be professional in your response.

6. How Should You Politely Tell a Client “I Don’t Do That”?
As a creative professional, sometimes your taste and unique skills just don’t line up with the trend of the moment. When a request comes in for something that you don’t feel comfortable doing, use these suggestions to politely tell that potential client, “Thanks, but that really isn’t up my alley.

5. How Are Weddings Changing?
In the 2017 Newlywed Survey, we learned things like: Couples now spend 50% of their time planning from a smartphone (up from 30% last year!) and millennials are spending a bit more on weddings: $31,000 on average. To see more of what’s changing and what’s staying put, see the full newlywed survey.

4. 6 Ways to Optimize Your Website for Leads
Once a couple makes it to your site, it’s vital that you guide them to take the next step by submitting a lead. It’s easy to get swept up in your own ideas when building a website, but ultimately you need to think about how couples will interact with it in order to drive more conversions.

3. 5 Ways You’re Losing the Sale
Getting a sales inquiry is a huge buying signal. They’ve started with all of the possible choices and narrowed it down to a small group of potential companies in your service category—including you. At any point, you can either make it to the next round or be dropped.

2. Top Wedding Trends for 2017
Keeping up with current trends allows you to show potential clients that you are in the know and prepared to help them personalize their big day. These are the top trends we saw in 2017 and we can’t wait to share what’s to come in 2018!

1. Pricing Do’s and Don’ts
Here it is – our top post of 2017! Receiving a question about pricing can be daunting and tricky to navigate, but receiving that inquiry is a definite sign of interest and it should be exciting! Instead of being filled with dread when you see a pricing question hit your inbox, cue the confetti and use these top do’s and don’ts to answer their questions.

Thanks for being a part of our community — and we look forward to continue to grow together in 2018!

» How to Thrive in Our Visual Industry

Photo by Bellagala Photography

This article was written by Kevin Dennis, editor of WeddingIQ.

The wedding industry is a visual business. There are few other moments in most couples’ lives when the majority of consumers will spend top dollar to have professional images taken, or hire designers to handle décor and florals for a single event. The first thing a couple does when wedding planning is turn to a source of inspiration images, whether in a print magazine or on social media. Wedding professionals have no choice than to be visually oriented in order to thrive.

The quality of your visual marketing, its reach and accessibility are all important to how well your company is received. We’ve assembled some of our top tips for selling with visuals to help you take full advantage of your opportunities.

Take top quality images

Depending on your market, this could mean many things, but ensuring that you have excellent visuals to attract prospective couples is the first step. Develop relationships with photographers so you can get access to real wedding images in a timely manner, if possible. Take advantage of inspiration shoot opportunities. You can even hone your talents and take your own awesome images to use in your marketing. Smartphone technology allows us all to be better photographers than in the past, so learn how to use that to your advantage.

Make your business space visually-oriented

Our office is saturated with visuals. We keep large canvasses of our work on our walls and even in the bathrooms! 60” TV monitors constantly show a slideshow of our best work, and we hand each client an iPad when he or she walks through the door with an album of our recent events in their venue on the screen.

Be careful as you put together your own visual playground that you are able to keep your images updated. Over time, any photo will look dated and becomes irrelevant, unable to promote your new inventory. Create easily updatable formats for promotion like slideshows so your new clients see the most current options at all times.

Take advantage of social media

Use all available channels to share your work – and make sure that the majority of what you put out is, in fact, sharing and not overly “promotional.” Tell a story with your visuals that includes your products and services, but also inspires couples to see themselves in your client’s’ shoes. Brand your images not just with watermarks, but with recognizable inventory or moments that strongly remind your market of you.

A picture may, in fact, be worth a thousand words, so what is your visual marketing telling your prospective clients about you?

Kevin Dennis is the editor of WeddingIQ and the owner of Fantasy Sound Event Services, a full-service event company based in Livermore, California. Dennis is the current chapter president for Silicon Valley NACE, and a previous national president for WIPA.

» To Discount or Not to Discount?

Photo by Tracy Shoopman Photography

This article was written by WeddingWire Education Guru Alan Berg, CSP.

An often contentious topic among wedding professionals is discounting. Both sides of the debate dig in, deeply, when this question is posed on social media or in forums. Now, as engagement season begins, is the time to dive into this subject, starting with the difference between discounting and negotiating.

Discounting versus negotiating

For me, discounting is fine when it has structure and rules. Meaning everyone who buys the same products or services for equivalent dates will pay the same price and the rules are applied equally to everyone. For instance, if you have three packages and your higher packages, which contain more services, also have the highest discounts, that’s great. If everyone who buys that package pays the same price, then the rules are being applied equally.

On the other hand, negotiating means that two couples who buy the same products or services may pay different prices. Each customer’s ability to negotiate will determine their final price. The challenge with negotiating in today’s digitally connected world is that people can, and will, talk about their discount. If you can’t easily explain to one customer why they paid more than another customer for the same products and services – for instance, an in-season date versus an off-season date – then you’re negotiating, not discounting.

Discounting and negotiating can be part of a pricing strategy, negotiating is just less structured. There are times when I’ll negotiate to get the sale, but it’s the exception, not the rule. I recommend to my consulting clients to offer added value over a discount in price, as it helps to keep integrity in their basic pricing structure. If you’ve ever thrown in an extra product or service to get the sale, you’ve negotiated. Some companies do it on every sale. If you give the same or similar added value services every time, you’re really discounting, not negotiating. If the proportionate value of the added products or services changes with every customer, you’re negotiating.

Which is right for you?

There’s no one answer that’s right for every business. Personally, I prefer discounting over negotiating, as it’s easier to explain to your employees and your customers. I understand that it may not work for all businesses. In my business, as a speaker, sales trainer and consultant, there is no standard price list. Each event and client involves a different set of circumstances (travel, preparation, residual business, etc.). However, when it comes to my physical products (books, CDs, etc.), discounts make sense. For example, when I have a booth at a trade show or event, I’ll have my books and CDs, and usually offer an event discount. Many times I’ll be asked for an even lower price, and I’ll thank them and say that the listed prices are already discounted. Then I’ll ask if they want to pay with cash or credit. Asking for a discount is a buying signal, so always ask them for the sale when they ask for a discount.

Don’t fight the power

One of the keys to having pricing power is when the customer wants you, specifically you, to do their wedding or event. You’re not available anywhere else, at any price. If they don’t perceive any difference between you and another company with a lower price, the lower price will win. If they can tell the difference and want you to be their planner, or caterer, or officiant, they have to pay your price.

Get something of value in return

If you’re going to discount or negotiate, try to get something of value in return. If you only lower your price, you’re giving away profit. The products and services will cost you the same, but you’re getting paid less for them. Whether it’s getting a bigger deposit, being paid in full now, taking away services, or a higher guaranteed minimum guest count, make them a partner. If you’re the only one giving, they’ll keep taking. When they want to stop giving, they’ll stop asking.

They’ll be back

Many customers will shop around and find a lower price, which isn’t hard to do these days. If they do find a lower price and they still come back to you, they’re signaling that they can tell a difference, whether in your products or services or in the way you’ve provided a better customer experience – or both. That’s an indication that you have pricing power.

They may ask you to match the lower price, but you shouldn’t have to in order to get the sale. If they felt the other company would provide just as good products or services and customer experience, they wouldn’t have come back to you. The fact that they’re coming back shows that they like you better. Always thank them for coming back. After all, if price was the most important factor, you’d be out of the running.

Price doesn’t determine outcome

Sure, sometimes the lower price will win. A line I often use is “If price is the most important factor when choosing your (photographer, band, dress, speaker, etc.) then I’m probably not the best choice for your event.” Change the discussion from pricing to outcomes. There are many wedding and event professionals who don’t charge enough, whether by choice or out of fear.

Do I have to offer a discount to get the sale?

Whether you decide to offer a discount or not is a personal decision and part of your personal brand. There are many very successful businesses that offer discounts. Sometimes it’s due to competitive pressures, and sometimes it’s to encourage a higher sale. Packages are a great way to display discounts and encourage a higher average sale.

What’s the right answer for your business?

I’d have to know a lot more details to answer that. But when discounting becomes the reason that couples book you instead of them wanting only you to do their wedding or event, you risk diluting your brand. When they’re choosing you mostly on price, it’s easy for someone else to come along and undercut your price. So, discount or negotiate, it’s up to you – but be careful not to get caught up selling the discount, instead of selling your brand.

alan bergWeddingWire Education Guru Alan Berg, CSP has over 20 years experience in wedding related sales and marketing, and is an author, business consultant, a member of the National Speakers Association, and the wedding & event industry’s only Certified Speaking Professional®. Learn more at alanberg.com.

» Why You Shouldn’t Cater to Only One Type of Client

Photo by Cassie Madden Photography

This post was written by Megan Hayes, Regional Manager, Customer Success at WeddingWire.

One of the most common challenges in the wedding industry is the lack of diversity and representation of all types of couples in the media. While society has led us to think a certain way based on what’s typically portrayed in media outlets, such as magazines and television, the reality is that today’s couples come from all backgrounds and lifestyles.

Just think: How many times have you seen a young bride standing alone on the cover of a wedding magazine and thought, “Wow, she really represents all of my clients”? The short answer is you probably haven’t!

Whether it’s your business website, your social networks, or ads in wedding magazines, only catering to one type of client could mean that your website (and marketing materials) could be turning away potential clients. According to this WedInsights fact sheet, 40% of straight grooms and 50% of brides and grooms of color say it is challenging to see themselves reflected in the content and imagery of magazines and online resources. Additionally, same-sex couples and those with lower household incomes are more likely to say they also experience this lack of representation in media.

It’s important to remember that all types of couples are looking for inspiration and relevant resources to help them with their decision-making needs throughout the wedding planning process. If couples can’t relate to, or identify with your work, this might deter them from considering your services. Conversely, our data shows that representing more diverse audiences can actually benefit your business. According to our 2016 Survey of Contemporary Couples & Current Wedding Trends, 98% of same-sex couples surveyed feel positively about a company featuring same-sex imagery on their websites and marketing collateral.

In preparation for engagement season, take a second to think about the couples you’ve worked with in the past year. Now take a look at your advertising. Does your advertising display the array of body shapes, ages, ethnicities, genders, sexual orientations, or even personal styles of the couples you service? Are all of your recent clients reflected in your marketing materials? If your answer is no, here are some suggestions for how you can incorporate diversity into  your website, WeddingWire Storefront, and other marketing materials to make underrepresented couples feel welcome:

  • Display an assorted representation of couples you’ve worked with through visual content on your Storefront such as your main image, photo albums, and video content.
  • In your About Us section, use inclusive language (i.e. use “couples” in place of “brides” wherever possible) and convey that you embrace diversity and welcome all couples.
  • Utilize photography that showcases diversity in your blog posts, social media channels, and on your website.

Remember: Small changes can go a long way towards helping all types of couples feel comfortable reaching out to you and booking your business.

 

Megan Hayes is a Regional Manager of the Customer Success Team at WeddingWire. As a client-facing customer advocate with 7+ years of experience in both account management and online advertising, she’s now taken her experience and travels nationally speaking on topics to empower small businesses with industry trends. She earned her bachelor’s degree in Communication Studies with a Public Relations concentration from James Madison University.

» 7 Essentials of a Great Website

An online presence is vital for any business, but a poor online presence could be costing your business money. As busy season starts to wind down and engagement season ramps up, you should start thinking about using the next couple of months to tune up your business, including your website. Doing so will make sure you are putting your best foot forward for all of the newly engaged couples!

Your website’s job is to provide key information about your business, showcase your best work and impress clients to drive leads. When was the last time you considered if your business website is working hard enough for you?

Here’s a roundup of seven website essentials from WeddingWire Education Guru Alan Berg:

  1. Personalized Content: Aim to use conversational text on your site that connects with your target audience — engaged couples. Instead of making your content all about your business, make it all about your customer and bring life to your business.

  2. Fresh Imagery: When was the last time you refreshed your website photos? If it’s been a while, it may be time to do so! Make a great first impression with high quality, modern images that will resonate with newly engaged couples who are seeking inspiration. Not only is it a great way to show off your work and service, it’s a great way to establish credibility with a couple.

  3. Relevant Information: Take a look at your site from an outside perspective, and determine what information they need to make a simple decision of whether to contact you or book your services. Then, delete everything else. Often, too much text is overwhelming and causes your site visitors to bounce. Focus on your key takeaways and make them easy to read and digest.

  4. Simple Contact Form: Long forms get in the way of more leads! The shorter the form, the less daunting it will seem to reach out. Plus, shorter forms are more mobile-friendly. For the form, only ask for the key information you need. When you respond to their inquiry you can ask them to provide more details.

  5. Narrated Photos: Consider adding captions or other narrative context to the photos you showcase on your site. Explain the photos and how your business brought a couple’s wedding day or event to life and tie in relevant keywords to boost your SEO. Keep these brief, but it can help create a personal connection.

  6. Testimonials and Reviews: Potential clients want to hear from others like them who have used – and loved your services, so make sure your reviews are easy to find! Add your WeddingWire Reviews widget to your website, and place a soundbite from an approved client testimonial on every page so they won’t be overlooked.

  7. Straight Forward Calls to Action: Make it easy to connect with your business. Consider adding a contact form or clear button to learn more about your business to every page of your website. You can also use calls-to-action to get visitors to engage with content you would like to promote such as a real wedding videos, content downloads and more.

» How to Build an Organizational Plan for Your Business

Small businesses owners often dedicate the majority of their time to managing their business and making their clients happy. In many cases, they get wrapped up in their day-to-day work and forget about themselves. After all, didn’t you go into business for you?

We explored time management and productivity techniques with Vanessa Joy of Vanessa Joy Photography in our recent Premium webinar. Vanessa shared tips for helping you run your business rather than letting it run you.

The workflow exercise below is all about finding what really matters to you and taking action to work towards your definition of success. Whether you want to create more free time to spend with your family, build a bigger client base, allow more flexibility for travel, or whatever else it may be, this organizational plan will help move you towards your goal.

“Parts of a Whole” Exercise

  1. Before anything else, you must define what success means to you in your small business. It’s probably something you thought about a lot at the beginning of your journey, so it’s a great place to start. Ask yourself why you went into this business and write a few of those things down. Are these still the things that equate to success in your mind? If not, do a bit of editing and come up with a full list of how you determine the success of your business today.
  2. Now that you’re refreshed on your why and what success means to you, grab a piece of paper and a pen. Draw a line down the middle to make two columns. On the left side write down the following things: anything you dislike doing for your business, the things you aren’t good at, the tasks that slow you down, any menial ($10 an hour) tasks, the processes you know are broken, and anything you do that you know your clients don’t notice.
  3. On the right side write down all of the things you love doing for your business, everything that defines your brand, and the things your clients do notice (for this, look to your reviews, emails from couples, etc).

Putting Your Plan in Action

And just like that you’ve outlined the priorities for your business! Everything written in the left column should be thoroughly assessed and prioritized. Set aside some time and create a potential plan of action to remove these tasks from your workflow completely. When assessing these tasks, it’s hard to visualize putting them in someone else’s hands. So, ask yourself if keeping them under your control moves you toward your definition of success. If not, it’s time to find an alternative whether that’s outsourcing, automating or hiring an intern.

For everything in the right column, these are the tasks that should continue to be in your realm and under your control. This is where you can make the most impact in your business and where you should be focusing your time. These are the tasks you went into business for.

We’ll admit, making an organizational plan for your business isn’t always easy, but we promise it will help you in the long run. Figuring out where to spend your time is the most important step – from there you can find tools for streamlining and begin to outsource some of the left column work.

Once you have made your plan, do your best to have patience and delegate. There’s no way to see results unless you wait!

» 6 Ways to Optimize Your Website for Leads

With the amount of competition in the wedding industry, just getting website visits from your local market can be a big win! Once a couple makes it to your site, it’s vital that you guide them to take the next step by submitting a lead. It’s easy to get swept up in your own desires and ideas when building a website, but ultimately you need to think about how couples will view and interact with it in order to drive more conversions.

Your website is a channel that can continually be optimized, just like any of your marketing channels! Read on for six easy ways to optimize your website for generating leads and inquiries.

Reduce form fields

When it comes to creating an easy experience for website visitors, reducing the length and number of fields used is one of the easiest ways to boost conversion rates. The fewer fields the visitor has to fill out, the more likely they are to submit a lead. Inevitably, though, shortening your contact form can be a trade-off – shorter forms generate more leads, but longer forms generate higher quality leads. The key is to give a lot of thought to which fields you truly need and which fields you can forego during this initial contact. At the very least, you’ll want to acquire their name, email, phone number, and wedding date; the rest depends on your service category and routing needs. Just remember: Keep it simple!

Prioritize form placement

If you want your website visitors to submit a contact form to get in touch, give your form top placement on your website. While today’s web users are familiar with scrolling past the “fold” to learn more, placing your contact form above the “fold” guarantees that they’ll see it regardless of their next action. In fact, Education Guru Alan Berg suggests adding a contact form to each page of your website to guide visitors towards submitting an inquiry. Whichever option you choose will ultimately depend on the layout and design of your website, but whatever you do, don’t hide the contact form by placing it too far down on your homepage or creating multiple steps to get to it.

Utilize your reviews

Your WeddingWire reviews are easy to find and evaluate on your Storefront, but if a potential client is looking at your website they should be able to find them there, too. When deciding whether or not to submit a lead through your website, couples are looking for proof that you provide a high quality service and that your past clients were happy with the results. If a couple is reviewing your website, you’ve already made it through several stages of consideration and offering rave reviews from other couples will make the decision easier for them. Select a few of your best reviews and add them to your website to show couples that your service is the best choice. Make sure they are located close to your contact form so a happy client is one of the last things they see before deciding whether to contact you.

Show off your awards

Awards are one of the best ways to lend outside credibility to your business. After all, you can say how awesome your business is, but your opinion isn’t impartial until someone else verifies it! Showcase what sets you apart from your competition by featuring your awards near your form or in the header or footer of your website. Unlike other awards in the wedding industry, the WeddingWire Couples’ Choice Awards® are solely based on reviews from real newlyweds and their experiences with wedding professionals. If your business is prestigious enough to be among the top five percent of wedding professionals on WeddingWire, we’ll provide you code so you can easily feature the award on your website for all visitors to see.

Test your calls-to-action

Could the generic text on your button or contact link be the factor that’s driving down conversions? Or perhaps the color of your contact button blends with the rest of your website and is too hard to read? Test the color and text of your call-to-action or submit button to see if your conversion rates differ. Try changing your formal ‘Contact Us’ text to ‘Get in Touch!’, or use a contrasting accent color on the form button to attract more submissions.

*Quick Tip – only change one element at a time (text or color) so that you can track which change makes the biggest impact.

Track and analyze changes

All of these changes will be hard to measure if you don’t have enough information to see what’s working! Tracking the number of inquiries you receive each month is easy enough to analyze, but that’s only looking at one piece of the puzzle. It’s important to also use Google Analytics or another website analytics platform to track how many visitors you receive, how long they’re staying on your website, and how many pages they visit before submitting an inquiry or leaving your website. Keeping an eye on all of these things will help you understand the behavior of your website visitors to make changes that will improve conversion rates and increase time on the site.

Every website is different, and it may take some time to find the right combination that works, but just give it some time. You aren’t likely to see changes in leads overnight, but that doesn’t mean your updates aren’t working! You can always ask for feedback from friends and industry peers, or ask a client to explain what they did or didn’t like during their research. Happy optimizing!

» Social Media Bios That Attract Couples

social bios

Social media profiles tend to give you limited space when it comes to writing your bio. Facebook gives you 255 characters for your “About” section and Instagram only gives you 150 characters. In order to spark couple’s curiosity and intrigue them to learn more, you need to make every character count. Here’s how:

Show personality!

The keyword in social media is social. Couples want to see that your business is operated by people – people who have personalities that they can relate to. If they can immediately get a sense of your style and personality, they will be more likely to like and trust you. Doing this will also help you attract ideal clients, rather than couples who don’t fit your style.

If you’re stuck on how to infuse your personality into your bio, here are a few ideas:

  • Use Emojis throughout your bio.
  • Use exclamation points to show enthusiasm!
  • Write how you would speak. Say it out loud and make sure it feels natural.
  • Include quirky phrases that you regularly use out loud when talking with clients.

Stop focusing on yourself…

Most businesses go straight for the traditional approach of creating a business-focused company bio. They explain what the business does. Sounds like it would make sense, right?

A business focused bio would sound something like this: Bella Photography offers engagement and wedding photography to couples in Florida.

That absolutely describes what Bella Photography does, which is great, but there are a lot of photographers out there who shoot weddings. How are Bella Photography services any different? How would hiring Bella Photography over someone else benefit a couple?

You need to differentiate yourself quickly so that you don’t lose the attention of a potential client when they come across your social media profile. Continue reading

» WeddingWire Networking Night Westchester

This week, local wedding professionals gathered at The Davenport Mansion on the Sound for WeddingWire Networking Night Westchester!

At the Networking Night, wedding professionals had the opportunity to enjoy breathtaking panoramic waterfront views of the Long Island Sound while networking in the historic and recently renovated mansion. Guests met other local vendors across all service categories as well as members of the WeddingWire team. Plus, they learned local-industry statistics and how to better reach engaged couples through social media from WeddingWire’s Associate Director of Customer Success, Kyle Mihalcoe.

Thank you to all the wonderful pros who joined us! We’re excited to share highlights from the event including the educational presentation, our latest issue of WedInsights, and photos from the enjoyable evening below.

We would like to say a special thank you to the amazing event partners who helped make the evening possible:

Finally, we’re excited to announce the winner of our WeddingWire Prize Pack give away – congrats to Rabbi Andrea Frank from Rabbi Andrea Frank – The Jewish Wedding Traveling Rabbi!