It should come as no surprise that your customers want to feel valued by your business; they want to know that their wedding or event is a priority. That’s why response time is so important for wedding professionals! Customers are likely to take their business elsewhere if they feel neglected, and a slow response time can be viewed as neglect for many.
With the prevalence of today’s instant communication, an untimely response to an inquiry or request often indicates poor customer service to your potential clients. Even worse – a consistently slow response time can result in the loss of multiple customers and the associated revenue.
Our short infographic has a few stats to help you understand just how important it is to be prompt in your responses!