With all of the competition in the wedding industry, even getting website visitors in your local market can be a big win! Once they arrive on your website, however, it’s vital that you guide them to take the next step by submitting a lead to get in touch with your business. It’s easy to get swept up in your own desires and ideas when building your website, but ultimately you need to think about how your prospects will view and interact with it in order to drive more conversions.
Don’t worry; your website is a channel that can be optimized, just like any of your marketing channels! Read on for six easy ways to optimize your website for leads and inquiries.
Reduce form fields
When it comes to reducing friction for your website visitors, reducing the length or number of fields used in your form is one of the easiest ways to boost your conversion rates. The fewer fields the visitor has to fill out, the more likely they are to submit a lead. Inevitably, though, shortening your contact forms is a trade-off – shorter forms generate more leads, but longer forms generate higher quality leads. The key is to think hard about which fields you truly need and which fields you can forego until you get the chance to learn more at the next point of contact or at the appointment. At the very least, you’ll want name, email, phone number, and wedding date; the rest depends on your service category and routing needs. Just remember: Keep it simple!
Prioritize form placement
If you want your website visitors to submit a contact form to get in touch, give your form top placement on your website. While today’s web users are used to scrolling past the “fold” to learn more, placing your contact form above the “fold” guarantees that they’ll see it regardless of their next action. In fact, Education Guru Alan Berg suggests adding a contact form to each page of your website to guide visitors towards submitting an inquiry. Whichever option you choose will ultimately depend on the layout and design of your website, but whatever you do, just don’t hide your contact form by placing it too far down on your homepage or by putting too many steps between their entrance and the form.
Utilize your reviews
Your WeddingWire reviews are easy to find and evaluate on your Storefront, but if a potential client is looking at your website you want to make sure they can find them there, too. When deciding whether or not to submit a lead through your website, couples are looking for proof that your work is quality and that your past clients were happy with the results of all your efforts. If a couple is reviewing your website, you’ve already made it through several stages of consideration and offering rave reviews will help make their decision easier. Select a few of your best reviews and add them to your website to help convince prospects that your business is the best choice. Make sure you add them close to your contact form so a happy client is one of the last things they see before deciding whether to commit.
Show off your awards
Awards are one of the best ways to lend outside credibility to your business. After all, you can say how awesome your business is, but your opinion isn’t impartial until someone else also verifies it! Showcase what sets you apart from your competition by featuring your awards near your form or in the header or footer of your website. Unlike other awards in the wedding industry, the WeddingWire Couples’ Choice Awards® are solely based on reviews from real newlyweds and their experiences working with their wedding professionals. If your business is prestigious enough to be among the top five percent of wedding professionals on WeddingWire, we’ll provide you code so you can easily feature your award on your website for all visitors to see.
Test your calls-to-action
Could the generic text on your button or contact link on your form be the factor that’s driving down conversions? Or perhaps the color of your contact button causes it to blend in with the rest of your website? Test the color and text of your call-to-action or submit button to see if your conversion rates differ. Try changing your formal ‘Contact Us’ text to ‘Get in Touch!’, or use a contrasting accent color on the form button to attract more submissions. A word of caution, though – only change one element at a time (text or color) so that you can track which change truly had an impact.
Track and analyze changes
All of these changes will be hard to measure if you don’t have enough information to see what’s working! Tracking the number of inquiries you receive each month is easy enough to analyze, but then you’ll only be looking at one piece of the puzzle. It’s also important to use Google Analytics or other website analytics platforms (sometimes offered with your web-hosting platform) to track how many visitors you receive, how long they’re staying on your website, and how many pages they visit before submitting an inquiry or leaving your website. Keeping an eye on all of these things will help you understand the behavior of your website visitors and make changes that will improve your conversion rates and time on site.
Every website is different, and it may take some time to find the right combination to work for you. Remember to give it time – you likely won’t see changes in leads overnight, but that doesn’t mean your updates aren’t working! You can always ask for feedback from your friends and industry peers, or ask a client to explain what they did or didn’t like during their research. Happy optimizing!