» 3 Unique Posts for Social Media

Photo by Vanessa Joy Photography

This article was written by Vanessa Joy, Owner & Photographer of Vanessa Joy Photography.

“I have bad news: Marketing is hard, and it keeps getting harder. But there’s no time to mourn the past or to feel sorry for ourselves, and there’s no point in self-pity anyway. It is our job as modern-day storytellers to adjust to the realities of the marketplace, because it sure as hell isn’t going to slow down for us.” Gary Vaynerchuk

This is a favorite quote of mine from Gary Vaynerchuk’s book Jab Jab Jab Right Hook. Gary Vee wrote this in the beginning to his addendum in the book. As he was getting ready to hit “print”, Instagram added the video feature, making his newly finished book completely obsolete. As a result, he had to add on a whole new section of the book on this new development. How insanely frustrating.

How often do we feel the same way in our businesses? Especially with weddings, the demographic we’re trying to target is the one that changes the most rapidly. If you’re like me, you’re in a constant marketing method flux trying to find out what works and what doesn’t.

You know what? That’s a good thing.

The truth of it is exactly how Vaynerchuk put it, “There’s no time to mourn the past or to feel sorry for ourselves.” We have to move forward. We have to keep up with what’s happening in weddings and social trends. We have to find new ways to get our names and business out there despite the ever-changing social media algorithm.

If you’re as fed up with what works and what doesn’t on social media, definitely join me for the webinar Social Media: A Guide for Wedding Professionals on March 21 at 3:00pm EST (available to Premium WeddingWire members in your account Education Center). Until then, here are three types of posts you can try on your social media to get more reach.

#1 – Video

Whenever I get annoyed by an algorithm change on Facebook or Instagram I remember just one thing. Social media companies are businesses. They have goals and one of their main goals is to get people coming back to their platform and spending more time on it. Video is always a good way to boost your reach. Why? Because video makes people watch longer, even if just by a millisecond, so social media algorithms tend to like it because it helps achieve their own goals.

If you’re not sure what kind of videos you can make or post, check out five different types of marketing and communication videos I’ve made right here. There’s also a tutorial there that will show you just how easy making videos can be – even if you’re not a photographer or videographer.

#2 – Personality

I know what you’re thinking. “Should I put my personal life on my business profile?” Yes and no. No, I don’t think you have to or should necessarily, but yes I do think it’s engaging.

I’m not telling you to post anything about your personal life at all really. Instead, I’m telling you to show off your personality. Or, the personalities of some of your team members. This can be as simple as having your team show-off their favorite work-desk personal item. Or, even just an easily relatable personal life fact, like how you always wear new clothes once before washing them because they never feel the same again.

Whatever it is, find a way to bring some life into your brand. Consumers are very wise to well put together brands these days. Thanks to visual social media, the bar has been raised for even mom-and-pop shops to kick it up a notch in the branding department. I’m not talking just about logos and packaging, although that’s part of it, but personality plays a part here as well. I could go on, but you’ll find a ton of information on this topic in my FREE ebook 9 Secret Ways to Brand Your Business.

#3 – Engage

When you first read that, I imaging you thought “but I’m trying to get engagement!” Yes, you are. But social media is just that – social. So, go be social! It’s not all about you. It’s about them.

You posting on social media does not just mean you post on your on account/wall/feed. It means that you should spend some time posting on other people’s posts. No, I do not mean you should spam your latest sale to their wall, or ask them to check out your account in their photo comments.

Go discover new people, couples and wedding industry vendors alike, and engage them. Support what they’re doing. Ask questions about their posts in the comments. Find people to direct message and offer to collaborate even. Go ahead, make friends! That’s one of the things that is so great about our little wedding community.

Speaking of, I hope you’ll you’ll join me for my WeddingWire webinar Social Media: A Guide for Wedding Professionals on March 21 at 3:00pm EST (available to Premium WeddingWire members in your account Education Center). I’ll see you there!

Vanessa Joy has been an influential photographer in the wedding community for a decade. Starting her photographic journey in 1998, she has since earned 5 college degrees, and has spoken at almost every major convention and platform in the industry such as CreativeLIVE, Wedding MBA, WPPI, ShutterFest, Imaging USA, WeddingWire World, and Mobile Beat. Recognized for her talent and more so her business sense, her clients love working with her and industry peers love to learn from her generous, informative and open-book style of teaching. Check out more of her resources at www.BreatheYourPassion.com

» Branding Considerations for Newly-Diversified Services

This article was written by Kevin Dennis, editor of WeddingIQ.

Diversification is one of the key ways that owners of event businesses can boost income, attract new customers and ensure longevity in our competitive and dynamic industry. Once you have decided which complementary products or services to add to your business, (or other businesses you might acquire), you’ll need to get the word out and make sure your new branding makes sense to your market and peers.

What do you need to consider when branding your newly-diversified services?

The new you

As you expand your business offerings or choose new products and services to complement your brand, it’s important to have a distinct brand identity that encompasses both brands. For example, at one time Fantasy Sound was comprised of separate companies, one for DJ services and one for AV services. The names were similar, but the branding was different and people were confused. We fused the two companies together to create Fantasy Sound Event Services with a unified brand and our business took off.

Determine how the services relate

Wondering how to fuse your services into a single cohesive brand? Go back to the market research that you did before you diversified. You determined that your clients had additional needs and you had the product, skill and talent to fulfill their needs, right? Reflect on what you discovered about your clients during that phase and try to come up with a way to project a brand that addresses all of the needs you are able to meet.

Of course, you’ll also want to identify the biggest strengths of each brand. What are you bringing to the table that is unique to your business and superior when compared to competitors? It’s very similar to the process of branding your original company – you need to know your target market and how to identify those characteristics of your business that meet their unique needs. Then make sure you’re appealing to them and reaching them with your message.

Avoid this common mistake

The biggest mistake that business owners make when taking on a new brand and merging it with their existing business is not realizing the amount of time and the scope of work that the new brand requires. More often than not, the process is not as simple as “plug and play”. You’ll have to go back to the drawing board to create a new brand image, and success will take time. Plan for this when doing projections, managing income and revenue, and preparing for a period of challenging days, weeks and months ahead. But know that your efforts will be worth it in the long run.

Measure your success

Constantly evaluate your efforts once you have established your branding and always review the numbers on a regular basis. Acquiring a new brand absorbs a lot of capital in the beginning and you may not see a return for a while, so stay mindful of the overall trend. Set goals and determine what success means to you and how long you are willing to wait for it.

Creating a cohesive brand for your original company and your acquisitions may not have been the exciting part of diversification you were waiting for, but it is critical. Done well, it will likely be the key to your success.

Kevin Dennis is the owner of Fantasy Sound Event Services, a full-service event company based in Livermore, California. Dennis is the immediate past chapter president for Silicon Valley NACE, and national vice president for WIPA.

» Still Waiting to Hear From a Lead? Here’s Why.

Securing responses to your lead replies is a common pain point for wedding professionals and it’s easy to understand why. When potential couples reach out to inquire about your services and you reply only to never hear back, it’s frustrating. Maybe the person was busy or forgot, or maybe your reply accidentally landed in their spam folder. But the harsher truth may be that it was your reply that cut communication short.

WeddingWire Education Guru Alan Berg explains that there is always room for improvement when it comes to your lead replies. If you’re not getting the responses you desire, Alan has some explanations and tips to help you turn your response success around.

You’re taking too long to reply

7 in 10 couples say that vendor responsiveness is the most important factor they consider when looking to book their wedding team. That seems totally rational, right? Our research also shows that after submitting an online inquiry, 40% of couples note that they didn’t hear back from vendors within five days. As wedding professionals, you should stay on top of your inquiries because if you aren’t, it’s probably costing you sales. Think about it: if you inquired about a product or service that you wanted to purchase and had to wait at least five days, wouldn’t you consider finding it somewhere else?

Approximately 50% of couples choose the vendor that replies first. Because time is clearly of the essence here, do your best to reply as soon as possible. Alan recommends waiting no more than 24 hours to respond.

You’re asking for a phone call or meeting

When a couple reaches out for the first time, it’s usually in reference to something specific (“What is your price for x?”, “Are you available on x date?”). Remember that they did not ask you to have a phone call or a meeting— they asked a question. Replying back “Are you available anytime to chat or come in for a meeting?” instead of answering their question could cause a missed opportunity for a reply.

You suggest a new communication channel

Along with timeliness, nearly half of all couples express frustration when their communication channels aren’t reciprocated. To better your chances at a response, use the same communication channel to respond until your back and forth exchange gets to the point where another method might be better. If a potential customer emails you, you should email back. As a matter of fact, more and more bookings are being done entirely over email, without a single phone call. Remember: “If they wanted to call you, they would have called.”

You’re not thinking mobile

If your replies aren’t crafted for mobile, you’re severely lowering the chances of securing a reply back. Approximately 80% of couples use emails to inquire about services and 70% of WeddingWire consumer emails are opened on mobile devices. To fit mobile’s demands, keep your replies short. As we mentioned, couples are usually asking you a simple question. By keeping things short, not only are you guaranteed not to overwhelm, but you are maximizing the readability of your reply, too.

Another mobile-first tip: Alan suggests that you don’t send attachments in your first few replies. Most attachments fall into the “overkill” category and can overwhelm a couple with information they don’t yet need. But, more importantly, most attachments are designed for desktop so they can be hard to both read and display on a mobile device.

You don’t ask a single question

Not asking a question in your reply can be detrimental. While it may seem that ending with a friendly “I look forward to hearing from you!” suggests to the couple that you are expecting a reply from them, this line doesn’t demand a reply from them.

Instead, Alan suggests that you should ask a “low commitment” question in every single correspondence to guarantee a reply back. Unlike “high commitment” questions such as “When would you like to come in to meet?”, low commitment questions like “How many guests are you expecting?” or “Do you have a venue secured yet?” begins the conversational back-and-forth needed to make a sale.

You’re avoiding pricing

Price questions shouldn’t be something to fear. Be upfront about price and don’t duck the question. Put yourself in their shoes: when you ask about price and someone tap dances around it, how do you feel? If you are concerned about sharing an exact price, give a price range instead. That way you are not overwhelming a couple with every price, and can leave it open ended to ask the follow up question “what services in particular were you thinking about?”

You’re starting your reply with “Congratulations on your engagement!”

It might sound nit-picky, but we promise it’s not. Most wedding professionals start their reply with some form of congratulations to the happy couple. When couples are doing their research and are beginning to contact vendors, every preview line in their inbox starts to look exactly the same. Change things up to ensure that you get noticed!

You’re using automation or copy and paste

Sounding disingenuous is not going to result in a sale. When a couple sends you an inquiry and they receive an automatic reply saying “someone will be in contact with you shortly” it doesn’t add anything to the conversation, even if you end up sending your reply within five minutes of that message going out.

Additionally, it can be really obvious when things are copy and pasted. When a couple is under the impression that the email you sent to them is also sent to everyone else, they probably won’t believe that you can offer them the personalized services they want. If you do have copy and paste text that is generalized and you just can’t part with it, consider having someone who is completely unfamiliar with your business read it. If they believe that the segment reads like it is copy and paste text, it’s time to nix it.

It is easy to get defeated when lead replies don’t turn into sales, all the more so when conversation quickly dies out. However, if a couple is reaching out to you, it’s because they are interested in you.Know that in reaching out, a couple has eliminated a huge portion of your competition. While they might also be reaching out to a few more similar wedding professionals, you are still a part of the select group that they liked and wanted to hear from because they want to book you.

These tips originally appeared in WeddingWire’s Webinar “Replying to Leads” with Alan Berg, WeddingWire Education Expert and CSP. Premium Members can view the webinar recording in their accounts.

» WeddingWire Networking Night Atlanta

This week, local wedding professionals gathered at Upstairs Atlanta for our WeddingWire Networking Night Atlanta!

Wedding professionals had the opportunity to enjoy a beautifully rustic event space in West Midtown! Guests met other local vendors across all service categories as well as members of the WeddingWire team. Plus, they learned local-industry statistics and tips on how to handle tough pricing questions, presented by WeddingWire’s Education Expert, Alan Berg!

Thank you to all the wonderful wedding professionals who joined us! We’re excited to share highlights from the event including the educational presentation, our latest issue of WedInsights, and photos from the lovely evening below.

We would like to say a special thank you to the amazing event partners who helped make the evening possible:

Thanks to all that attended!

» Announcing #Ourkindoflove Campaign

As we gear up for busy season, we are excited to announce #ourkindoflove! This social media campaign, running through March 31st, is all about sharing what #ourkindoflove means to you. Whether it’s your love for your craft, your love for working in the wedding industry, your love for turning couples dreams into reality, your love for traveling, or absolutely anything else that is special to you, we are inviting you to share it on Instagram!

We believe that your stories, passions and experiences are unique and we’d love to hear them. To share, visit our campaign landing page to customize a photo that captures your kind of love and then upload it to Instagram with hashtag #ourkindoflove and tag @WeddingWire and @WeddingWireEDU. Each share on Instagram will enter you for a chance to win one of five weekly prizes of $250!  

You can also encourage your couples to join in and share their kind of love too! Use this as an opportunity to reach out to current, potential and past clients and give them a chance to win great prizes!

Ready to enter and share? Here are the steps:

  1. Upload a photo here and tell us what your love means to you with a custom filter overlay
  2. Share + tag your custom image on Instagram with hashtag #ourkindoflove and tag @WeddingWire and @WeddingWireEDU

Make sure to follow the hashtag #ourkindoflove to keep up with the fun posts and inspiration!

» Social Media Dos and Don’ts for Attracting Millennial Couples

As we know, millennial audiences are heavily invested in social media, spending about 5.5 hours a day on average engaging with social media. For wedding professionals marketing to millennial couples, this means that if your social media pages aren’t up to par, you may be missing out on their business. Not sure what they are looking for? We’ve put together our top social media dos and don’ts to ensure that your business’s social media pages are ready for the eyes of your millennial market.


Do have (and maintain) social media pages. Seems simple enough, but there are still many wedding professionals out there without a social media presence! When millennial couples are beginning their initial wedding vendor search, they will look to your social media pages for a first pass impression. These pages help them visually gauge the quality of services that your business can offer. Without that visual aid, not only do you run the risk of looking outdated, they may pass you by altogether. So if you are currently missing from the social media world, it’s time to sign up!

Do prioritize Facebook and Instagram. These are the two most popular platforms among millennial audiences. While there are many other platforms to choose from, millennials truly value your presence on these two. Aim to use these platforms as regularly as possible, post only your strongest content and engage with your audience frequently through the comments. If you do those three things on each platform, your brand awareness will see positive impact and millennials are sure to be impressed with what they see.

Do favor quality over quantity. While you might use another platform, like your website, to feature all of your content, you should be incredibly selective of what you post to Facebook and Instagram. Instagram in particular should be the “trophy case” for your best and most recent visual content. Many businesses make the mistake of trying to upload too regularly or post without a direction, that they often lose sight of the quality of the content they are posting. While you should aim to post frequently, if your content isn’t strong and visually pleasing, it’s not going to impress millennials. Additionally, over posting is just as unimpressive as posting lackluster content. We suggest posting no more than twice a day and no less than once a week to keep your followers and prospective clients hooked.

Do utilize Instagram stories. We weren’t kidding when we said to focus on Instagram! Instagram’s story feature is a great way to engage potential clients in a more casual way by sharing what you are doing on the job or behind-the-scenes. This feature also allows you to stay active without always spending the time required to curate the beautiful, consistent flow of visual content on your Instagram feed. Since Instagram stories are only viewable for 24 hours, you don’t have to worry as much about posting “perfect” content. Use stories as a way to build an emotional connection with your potential clients; millennial couples will love to see your genuine personality come through and learn more about you.



Don’t focus on YouTube, Twitter or Blogs. We can’t stress Facebook and Instagram enough. They are where you want to spend most of your time because they have the best payout and visibility. YouTube and Twitter are great social media sites, but connecting with potential clients on these platforms is not as easy. Twitter is best for communicating with other businesses, or for B2B communication, and YouTube probably won’t be needed unless you are a videographer or produce a ton of video content. Blogs can also be a great way to show off your personality and share more about your business, but producing blog content can also be a major time commitment. Unless you are prepared to dedicate a lot of time to writing frequent blog posts, blogs can be nixed, too, in favor of maintaining your social media presence.

Don’t show just the end shots. The majority of photos uploaded are of beautiful end products: the finished floral centerpieces, the intricately constructed updo or the frosted cake. End shots are great to see, but sometimes upload after upload of beautiful end shots leaves us wanting more. Think about it: how many end shots like this do you see when you scroll through your feed? They are the vast majority of all uploads.

People want to see some grit, too! For the same reason we mentioned Instagram stories, millennial couples want to see behind the scenes. Even though these action or behind the scenes shots aren’t typically “polished”, there is still a way to make them look visually appealing. If you are building a bouquet, take a photo of your table with your supplies, tools and loose florals. These shots might require some staging, but couples love these posts because it shows your expertise and dedication to your craft. More importantly, it shows the sheer amount of work that you put in to get the high quality product that they see in those end shots.

Don’t post on Instagram without a direction. Your content should be cohesive and your posts should all build to tell your brand story. Having a direction in mind when you post is integral to maximize your social impact. Think about your brand. Your social media, and especially Instagram, is a highly visual representation of your brand. If you post photos aimlessly, your Instagram’s overall feed is going to look scattered and send a confusing message to couples. Try uploading pictures with a similar color palette, similar lighting, or similar subjects and themes. Uploading photos that look similar, despite the “differing” content is going to help give your feed a cohesive, clean look. Planning ahead can also help you plan out the visual story you are telling; there are some great tools out there like Planoly that can help you plan your Instagram content and preview how it will look in your feed before you post.

Don’t post just text to Facebook. Every facebook post you make should have a piece of content attached to it. Plain text posts on Facebook used to be the norm for the platform, but not in 2018. If you have text to post, attach a photo with it. If you are posting a link, Facebook automatically attaches a thumbnail from the link to add more visuals, but if that thumbnail is plain or broken, attach another photo and remove the thumbnail. From attaching videos to gifs, Facebook posts should never be just plain text! Millennials are a visual generation and you should use every opportunity to showcase your work.

Creating beautiful, cohesive and on-brand social pages take time to build and maintain. Take comfort in knowing that phenomenal Instagram pages don’t just happen overnight! Don’t be afraid to test and try different types of content to see what works best for your business.   Mastering social media might have a bit of a learning curve, but if you keep these steps in mind, you’ll be sure to impress those millennial clients. Happy posting!

These tips originally appeared in WeddingWire’s Webinar “Marketing to Millennials” by Sonny Ganguly, WeddingWire’s Chief Marketing Officer. Premium Members can view the webinar recording in their accounts.

» Collecting Meaningful Reviews for Same-Sex Couples

Photo by Gawne Designs Photography

This article was written by WeddingWire Education Expert, Kathryn Hamm.

Hopefully you’ve spent time considering the tips and tools for collecting reviews that the WeddingWire team has outlined on the ProBlog, as well as during the live sessions at WeddingWire World. In addition to strengthening your brand presence with the potential of earning the prestigious Couples’ Choice Award® by collecting testimonials, you’ll also be offering valuable information to your prospective clients. And this is especially true for the LGBTQ couples who are researching your bonafides and readiness to receive their inquiry about your services.

By means of a quick review, first please consider WeddingWire’s basic tips for collecting reviews from the brides and grooms with whom you’ve worked:

  1. Just ask!
  2. Give them time.
  3. Automate, but keep it personal.
  4. Build reviews into your culture.  [Read more]

Now, let’s take a deeper dive into thinking about how to build on these necessary steps, and how to do so in a way that will appeal to the LGBTQ couples who are in need your services.

Just ask, but be specific

When I meet wedding professionals at conferences, I often ask them if they have worked with same-sex couples, and then, if they have asked that couple for a review. Though I’ve met many pros who tell me that they have done so and submitted a gay or lesbian wedding to a blog, magazine or other planning site to showcase their work, surprisingly, I have yet to meet a wedding professional who answers affirmatively about requesting a review from a same-sex couple.

Remember that LGBTQ couples generally review your WeddingWire Storefront  with an eye to assess not only your professional competence, but also your cultural competence and experience. Perhaps you are using inclusive language. Perhaps you do have images of same-sex couples. You are sending all of the right signals, but the couple might be wondering: but how did it really go? Reviews are your opportunity to let your past LGBTQ-identified clients tell your future LGBTQ clients about your services with respect to the particular experience of planning a same-sex or queer wedding.

This means you might consider inviting your clients to share details about their experience with you that include your LGBTQ cultural competence. For example, did you anticipate their needs and understand the planning differences and/or nuances for same-sex couples or did they have to educate you along the way? Did you have a strong set of experienced and LGBTQ competent professionals on your referral list? Was the language in your contracts appropriate?

If you aren’t sure how to open this conversation, remember that LGBTQ newlyweds know what it felt like to begin searching for vendors (and perhaps even be rejected), and they’ll appreciate a nudge to write a review that gives clear and identifiable feedback for your prospective clients to consider. Most will likely be happy to take the time to write you a review in order to help future LGBTQ couples through their planning process and vendor search.

Give them time, and respect their privacy

It’s true that finding the right time to send your review request is key. Make sure that the couple isn’t so overwhelmed that they overlook the request, but don’t wait so long that the gush-factor has worn off. And, as you are considering the space they need to write their review for you, please also remain sensitive to privacy factors.

Though same-sex marriage is legal and couples are having ceremonies, there are still some LGBTQ-identified folks who keep their personal lives private. This is especially true for folks in therapeutic and school settings; and for folks who may live in communities where being LGBTQ-identified is frowned upon.

If you aren’t already sure about how “out” the couple is, approach your request with sensitivity to gauge their comfort level (eg, “Would you be comfortable writing a public review about your experience of my services with an explicit reference to my ability to address your needs as a same-sex couple?”). If the couple does prefer to remain private, consider the ways in which they can write a review with a nom de plume to register their assessment about your work while maintaining some discretion.

Automate, but keep it personal (part 2)

Any busy wedding professional can appreciate a tool that supports easy communication with couples. Especially when it’s easy to send a gentle reminder if a couple hasn’t responded immediately with a review. But please don’t sacrifice that personal touch when leaning on a communication system. Most of us are more responsive when we are being asked a question that feels specifically directed to us an individual. And, today’s millennial couples are especially receptive to prompts that reflect personal details and needs.

Additionally, in an industry that tends to be heteronormative (that is, built around a bride-groom default), personalization is especially important for LGBTQ couples. Please make sure that you are using the terminology and salutations preferred by each individual and each couple. Make sure that you’ve proof-read any generic text to ensure that it’s inclusive. Not all forms are created equal for all couples.

The culture of reviews. and feedback

The WeddingWire team recommends mentioning reviews “early and often” from the sales process through the big day. Beyond finding a routine for you and your team to regularly mention and request reviews from every client, recognize that this is also a great place to get feedback on your cultural competence from your same-sex couples.

Find a time to connect with the newlyweds you’ve served, and ask them to offer you feedback in order to help you improve your services and offerings. This post-mortem conversation is an excellent way to deepen your connection and develop a better understanding of the professional development you may need to pursue to grow your business. It also serves as a simple springboard to ask the couple to write a brief review to help other same-sex couples who may be looking for a wedding professional with experience like yours.

kathryn hammThis post was written by Kathryn Hamm WeddingWire Education Expert, Diversity and Inclusion Specialist. Kathryn is also co-author of the groundbreaking book, The New Art of Capturing Love: The Essential Guide to Lesbian and Gay Wedding Photography. Follow her on Twitter @madebykathryn.

» Is Your Communication Cutting It With Millennials?

Photo by Justin Kunimoto Photography

Even though the average age of your target audience remains generally consistent over the years (engaged couples in their 20s and 30s), it’s important to remember that shifting generations come with shifting client expectations. Millennials have different habits and needs than those of the GenX generation — especially when it comes to communication. Is your communication approach with clients up-to-date? Review these best practices from WeddingWire’s Chief Marketing Officer Sonny Ganguly and get up to speed.

Communicate on social media

If you haven’t already, start setting up the ground work to communicate with your clients through your social media pages. Every major platform has a direct messaging service that makes it easy and convenient for clients to shoot you a message while they browse your page or feed. Messaging through these platforms is only going to become more popular, and may even become the norm for bookings. If you want to be a strong communicator in the digital age, you have to be prepared to check every digital platform that you are on frequently (at least once a day!) to see if messages from potential clients are coming in.

Being aware of incoming messages is one thing, but getting them in the first place is another. Letting clients know that you are able to chat through these mediums is crucial. A good indication that you can be contacted through social media is through frequent and consistent posting. If your last Instagram post was three weeks ago, a potential client probably won’t feel confident that you will reply in a timely manner. Post regularly to show that you have eyes on your platform(s) at all times.

Another great way to encourage messaging over social media is to be active in your posts through comments. Replying to comments and engaging with your followers is a great strategy to help boost a client’s confidence in communicating with you via social media.

Reply as quickly as possible

The majority of couples expect a vendor to reply within 24 hours. It may seem like a quick turnaround, but most bookings end up going to the vendor that replies first. Only 39% of professionals respond in 24 hours, which means there is some serious opportunity to improve and make a great impression on potential clients. If you want to maximize your bookings, not only should you be regularly active on social media, *hint hint*, but you should also be replying as soon as you can. Remember that we live in a world of instant gratification and your clients will expect quick replies.

Always request reviews (and respond!)

95% of couples use and trust reviews to book their wedding professionals. Because of that, you should always be requesting reviews from past couples. Most reviews get written 2-3 weeks post-wedding, so don’t get anxious if a couple has yet to write anything. Review timing also depends on what services you offer. If you are in a pre-wedding service, such as invitations, expect your reviews much earlier. If you are in the photography or videography business, expect your reviews 5-6 weeks after the wedding. Still no reviews after this timeframe? Reach out! It doesn’t hurt to contact a couple and ask them to provide a review.

Once you receive a review, respond to it! Replying to all reviews is a great way to to show not only the reviewer, but also potential clients reading those reviews, how much you care. Instead of a generic “Thank you!”, the best thing that you can do is write a personalized response with reinforcements on the services and skills you are capable of delivering. (Ex: “It was a joy working with you, Nora. The mini hydrangea bouquets we did for your party were some of my favorites yet!”) Perspective couples are sure to take notice of your personable replies and be able to see what you are capable of delivering. But be careful — if you reply to one review, you should to reply to every review.

When it comes to replying to a negative review, don’t pour fuel on a fire. Remember to be kind, do your best not to be defensive and apologize, even if you’re not at fault. These responses should be written with potential clients in mind.

Reciprocate channels

48% of couples report being frustrated when you don’t communicate on their preferred channel. If they direct message you through Instagram, direct message them back on Instagram. Unless they tell you to contact them through a different medium, you should reply in the same way they reached out. Remember: If a customer wanted to hear your voice, they would have called you instead of writing you an email. Once your communication and relationship has been established with a potential client and you determine that a different communication channel could lead to more productive next steps, feel free to suggest a phone call, in-person meeting, or another communication method. Just be prepared to be as flexible and accommodating as possible— your clients will appreciate it!

Communication can be frustrating, all the more so now that communication norms are ever-changing. Yet, setting up good, clear paths for communication by following our steps will allow for both you and your clients to breathe a sigh of relief. When you open up the correct channels to become a good communicator,

These tips originally appeared in WeddingWire’s Webinar “Marketing to Millennials” by Sonny Ganguly, WeddingWire’s Chief Marketing Officer. Premium Members can view the webinar recording in their accounts.

» How to Make the Most out of Conferences (and Better Your “Today” List)

This article was written by WeddingWire Education Guru Alan Berg, CSP.

I love going to conferences. There are so many opportunities for learning, not just in the sessions, but also in the hallways and at the social events. Ideas come at you from all directions, it’s often like drinking from a firehose. If you’re like me, you come away with more ideas than you can possibly use. That’s good. You just need to learn to prioritize (more on that later). The problem I see, all too often, is when we come away from a conference, with more ideas than we can use, we end up not using any of them. Those pages and pages of notes, whether on paper or digital, end up on a shelf, never to see the light of day again. So, how do you change your conference habits (and general to-do list management) from overwhelming “shelf-help” that gets lost in the mix to truly productive “self-help”?

Why do we do it?

I’m not a psychologist, but I’m sure there’s a really good reason why we don’t take action on those pages of notes and new ideas. All I know is that I’m just as guilty of it as you are. Or, at least I used to be. I take less notes than I used to, partly because I know that the more I take, the less I’m likely to look at them. It’s more intimidating to see that I have 20 pages of notes, than 3. So, I’m more selective and try to focus my notes to my needs.

Putting it into perspective

Another reason I think we don’t take action is because we get distracted. Buzzwords are flying around, shiny products are on display and other attendees are regaling us with their stories of success. The challenge there is separating the fiction from the non-fiction. Let’s just say that some people tend to exaggerate, or selectively leave out the challenges they’re facing. It’s not unlike how on social media we tend to only see the great successes, without the struggles or investments, in money and time, that led to that success. You can’t reap the rewards unless you’re willing to make the investment (or sacrifice).

How do you measure success?

The next challenge in evaluating opportunities and new ideas is that each of us defines our success in our own way. Our needs are different. Our expenses are different. Our goals are different. Just because someone else is seeing their version of success with a new idea, doesn’t mean that will work for you. Use your own compass and plot your own course. Don’t use someone else’s map to find your path.

But, we can’t do them all!

Exactly! You can’t do them all, no one can. That’s why you need to learn to prioritize your ideas and limited time. I learned to do this over 10 years ago, at my first National Speakers Association conference. We had three very full days of meetings. On the last day, at the last session, the association national president addressed the group. He told us to make a list of all of the ideas we had heard. Then, told us we should prioritize the list, in the order of how they would most benefit our businesses. And then, and here’s the hard part, to keep the top 3 things and then physically get rid of the rest of the list. You can’t focus on 20 or 30 things. You’ll just end up diluting your time between too many things, getting nothing done. When you focus your time on only 3 things, you’ll get way more accomplished. After you complete those items, make a new list. If some of the things from your original list are still important, they’ll show up again. I can tell you, from personal experience, that they rarely do. Once you have finished the things on your list, your business, and you personally, are in a different place. Things that were important before, just aren’t important now.

“To-Do List” vs. “Today List”

I’ve been living my life that way since that conference. It was hard, at first, to erase my dry-erase board, with its myriad of ideas and projects. Sure, I took a picture of it, before erasing it, but I haven’t looked at that photo… ever. And yet, I’ve accomplished more than I ever had. The things on my short list are not my daily tasks. Replying to email, marketing and writing content are a different list. I like to refer to them as my “Today List”. The big picture items are my “To-Do List”. Writing a new book is usually on my to-do list. When I finish one, I start writing the next one. Learning a new language made it onto my new list. Then presenting in that language. Next, for me, is doing the audio version of one of my books, in Spanish. A lofty goal? Sure. But what good are goals you can easily hit? Actually, my uncle once told me never to use the word “goals, ” because it’s self-limiting. Think bigger, and you can achieve more. Don’t try to just reach a goal, try to do the best you can, every day.

So, what does your shelf look like?

Have you filed away years-worth of conference or webinar ideas, without ever acting on them? How many notebooks, filled with notes, are on your shelf, or filed away? How many things are on your big-picture, to-do list? Do you really need them all? Or, can you keep the first 2 or 3, and focus all of your energy on those? It takes a little faith and a little courage to shorten your list. If you’re like me, you’ll find it liberating, like a huge weight has been lifted. And then, when you start to get more done, you’ll be encouraged to keep making short lists. Here’s to helping yourself (and not your shelf)!

WeddingWire Education Guru Alan Berg, CSP has over 20 years experience in wedding related sales and marketing, and is an author, business consultant, a member of the National Speakers Association, and the wedding & event industry’s only Certified Speaking Professional®. Learn more at alanberg.com.

» 4 Steps to Manage Your Time More Effectively

This article was written by Kevin Dennis, editor of WeddingIQ.

Time is one of the most valuable assets any business can possibly have – time to build infrastructure, attract new clients, serve current clients and stay in touch with past clients. Time is a limited resource, however, and way too often we waste it when we could be maximizing it and experiencing growth.

Understanding the impact that wasting time and properly managing it can have on your business is critical to your success. Achieving maximum success requires maximum time efficiency. So how do you manage it?

Make a to-do list

We might think we’re the ultimate multitaskers, but our brains can really only focus on one thing at a time. Making a to-do list allows you to prioritize tasks that need to be done and keep track of how much you’ve accomplished and how much is left. It is a simple way to make your use of time more efficient. If you don’t like paper lists, try going high-tech and keeping yours on your phone or tablet.

Recognize common time traps

In order to fix a problem, you need to clearly define what the problem is, right? Time issues tend to sneak up on people because we think we’re working hard. Email is a prime example. Checking it all day and at home simply diverts you from doing actual work. Busy is not the same thing as productive. What other functions take too long and drain the life from your business?

Eliminate email waste

First, leave your email for the office. Use your time at home to take care of yourself, your health, your family and those non-work affairs that need addressing so you can be your best self at work. Turn off your notifications so incoming mail does not interrupt your workflow. Set aside 15-minute periods to address what needs to be done in your inbox, generally not more than three times each day, unless your email volume requires additional time. Maximize the efficiency of your email management by setting reminders to act on waiting emails, using templates for responses to frequently asked questions and inquiries and using software or an app that allows you to schedule emails in advance.

Use apps to help manage time

Instead of trying to keep up on your own, leverage technology and research and select apps that take over the functions you’re currently trying to manage by hand. There are social media apps that you can use to pre-schedule content and monitor your presence. Financial apps that can help with payroll, accept payments from your customers and assist in preparing your taxes each year. Event software apps take all of the work out of seating arrangements for your clients and creating all important timelines. You can win back so much time you are currently wasting in your business by simply identifying helpful apps.

Good time management essentially boils down to identifying areas of weakness and addressing them with best practices and great technology. You can take your wedding business to a whole new level by taking control of your time management. Don’t wait – start today!

Kevin Dennis is the editor of WeddingIQ and the owner of Fantasy Sound Event Services, a full-service event company based in Livermore, California. Dennis is the current chapter president for Silicon Valley NACE, and National Vice President for WIPA.

» How to Create a PR Plan

Photo by Michael Stephens Photography

This article was written by Education Expert, Meghan Ely, OFD Consulting

Being the wise wedding professional that you are, you know you need a PR plan. You realize that great press equals great clients and an increase in your standing among your peers in the industry. It’s just that making a plan seems so hard.

Putting off the PR plan you could create today until tomorrow may seem like it’s saving you time and effort at the moment. In the long run, though, it really just pushes off attaining your dreams further into the future. You deserve better than that and you know it. Instead of procrastinating, start with these steps to get your PR plan underway today.

Take stock

Begin by assessing your business. What do your clients love about you? To whom do you appeal now, and to whom would you like to in the future? Who is your ideal client? How do people find you? If you could reach the ones who have never heard of you, what is the first thing you would want them to know? Before you can launch a PR campaign, you need to answer these questions, refine your message and pinpoint your desired audience.

Make a wish list

Next, dive deep into the internet and social media and create a wish list of the outlets you plan to target. It’s not enough to just list the ones you enjoy reading or visiting. Make sure you identify the publishers that reach your ideal customers – using the demographic information you compiled.

Maximize efficiency through organization

Even if it isn’t your strong suit, staying organized has become much easier with advances in technology. These leaps forward currently take the form of online apps and tools to help keep you on top of your game. I personally love Wufoo to collect couple’s wedding day information, Basecamp as project management software to keep us moving along with our daily to do’s and Boomerang, which sends reminders to me to follow up with emails I’ve sent that have not received replies.

Promote your results

Once you are successful at publishing a real wedding or contributing your expertise to an industry article, you’ll want to promote your success. First, send a thank you note to the editor or publisher to solidify your relationship for the future. Then, get the word out on social media. If you have your own blog, craft a post about the piece and include a link to the full piece. By promoting the piece, you’ll be magnifying the spotlight on your business and helping create valuable Search Engine Optimization (SEO) for your website and your publisher’s as well.

Ultimately, avoiding creating a plan can only hurt your business, not help it. Make a point of ensuring your future success by creating a PR plan and beginning to check off related tasks today!

Meghan Ely is the owner of wedding PR and wedding marketing firm OFD Consulting. Ely is a sought-after speaker, adjunct professor in the field of public relations, and a self-professed royal wedding enthusiast.

» Worried Your Emails are Going to the Trash?

As easy as communicating via email might seem, it is also pretty easy to make email blunders without even realizing it. With so many emails hitting our inbox these days, many emails are begging to be skimmed, or even worse, ignored altogether. But that’s not what you want! You want your emails to be eye catching, read in full and replied to. So, how do you make it happen? Follow these tips to keep your emails out of the trash and generating opportunities.


If you haven’t already, sign up with a good email service, such as MailChimp, to send automated emails to large lists. If you have a set list of leads, using an email service allows you to publicize your services and keep in touch with ease. Did you upload a new blog to your website or are you running a special deal on your services? Send an automated email to your couples to keep them in the loop.

Additionally, be sure to personalize any automated emails that you send. At the very least, you can use your email service to insert each individual recipient’s first name in the subject line or email body. Including small personalizations like this can decrease the appearance of spam and increase the open rate.

CTA Overload

Overwhelming couple’s inboxes with a constant stream of emails is certainly not best practice. But on the opposite end of the spectrum, sending one timely email that has too much information and too many redirects is just as lethal. Every email should include only one  call-to-action. This “CTA” should be straightforward and drive the one action you are hoping a couple will take after opening your email.

Your subject line shoul—

Your subject line should be eye-catching. It shouldn’t be in all caps or have half a dozen explanation points. It should relate to the content within the email. But, most importantly: it should be short… and not for the reason you might suspect.

Sure, a short subject line is easy to read and fully comprehend. But a short subject line also won’t get cut off on a mobile device. You already know how important mobile is, especially when it comes to emails. Thus, constructing emails with mobile displays in mind is imperative.

As a test, look at your email inbox on your phone and then compare it to how your inbox looks on your computer. How many subject lines and characters get cut off on your phone compared to your desktop? Write every email as if it’s only going to be read on mobile and you should have no problem!

Good list hygiene

WeddingWire’s Chief Marketing Officer, Sonny Ganguly, suggests that you should clean out your email contact list quarterly, if not monthly. While Sonny loves this tip, he can admit that it’s also a bit controversial. Without fail, Sonny says that a follow-up question he always receives after revealing this tip is “but don’t you want as many people as possible to see and hear from your business?”

His answer to that? Well, yes… and no. While free publicity, in this case, emails, could be great for your business, the publicity isn’t worth much if it’s not going to qualified leads. If your emails aren’t getting opened by certain recipients and haven’t for some time, you are allowed to cut your losses. Past clients of yours who have already gotten married and potential customers who just aren’t responsive to your emails aren’t worth keeping around.

If you are a contact hoarder and are worried about purging your list, start slow. Maybe you have quite a few married couples that used your services but no longer react, or react less often to your messages. Perhaps send this group a quarterly email about what you’ve been working on, or if you are able to offer a service that isn’t wedding-exclusive.

Provide an option to unsubscribe

Be sure to give your clients the option to opt-out from your emails. Platforms like MailChimp will create an unsubscribe link that can be included in any email that you send. This link will allow viewers to unsubscribe from your messages and also ensure that you are complying with email laws.

If you aren’t using an email service but still have viewers opt-out from your messaging, be sure to remove those recipients manually. Ideally, you should do this ASAP, but they should definitely be removed within 7-10 days.

Send emails on weekends

Never send an automated email on a Tuesday! Nearly 18% of all business-sent marketing emails are sent on Tuesday, making it the most popular day for automated emails to fill your (and your clients’) inbox. The days with the least amount of sends? The weekend. Only 8.58% and 8.68% of all business-related marketing emails are sent on Saturday and Sunday respectively.

Still not sold? Most people have more time to check and, more importantly, respond to emails over the weekend. Saturday and Sunday are also the two days of the week when couples spend the most time planning their wedding. We understand that weekends might be the busiest two days of the week for you as wedding professionals, so plan ahead and schedule your emails several days in advance.

A good email can be the difference between a booking and the trash folder. So it’s important to take the time to consider your email strategy. We hope that you are already implementing some of these strategies, and if not, that you now have some ideas on how to start. Happy sending!

These tips originally appeared in WeddingWire’s Webinar “Marketing to Millennials” by Sonny Ganguly, WeddingWire’s Chief Marketing Officer. Premium Members can view the webinar recording in their accounts.