» WeddingWire Rewards – Bookings for You, Rewards for Your Clients

We recently rolled out a new program that rewards couples for contacting and booking you on WeddingWire! Couples can now earn a $25 registry credit for every vendor they contact and hire through the WeddingWire website – up to $300.

WeddingWire Rewards is designed to give couples even more of a reason to contact your business, bringing you more leads and bookings. Here’s how it works:

  • A couple submits a lead to your business through WeddingWire Messages and lets us know they’ve hired you.
  • If the couple is not already booked in Messages or within the Clients tab of your WeddingWire account, you’ll receive an email asking you to confirm if you’ve booked them as a client.
  • If you confirm the booking, we’ll reward the couple by sending them a $25 registry credit.

A couple’s receipt of their registry credit is dependent on your participation in the program, so please try your best to keep your clients’ booking status up to date within your WeddingWire account. WeddingWire Rewards is a great way to build and strengthen relationships with your clients.

Want to let prospective clients know about WeddingWire Rewards? Share on your social channels! You can use one of the pre-drafted posts below.

Facebook, Twitter, or Instagram: Earn up to $300 toward your wedding registry with WeddingWire Rewards.

Facebook or Instagram: WeddingWire’s new rewards program makes your wedding planning even more rewarding. Earn a $25 registry credit for each vendor you contact and hire through WeddingWire.

» 6 Ways to Optimize Your Website for Leads

With the amount of competition in the wedding industry, just getting website visits from your local market can be a big win! Once a couple makes it to your site, it’s vital that you guide them to take the next step by submitting a lead. It’s easy to get swept up in your own desires and ideas when building a website, but ultimately you need to think about how couples will view and interact with it in order to drive more conversions.

Your website is a channel that can continually be optimized, just like any of your marketing channels! Read on for six easy ways to optimize your website for generating leads and inquiries.

Reduce form fields

When it comes to creating an easy experience for website visitors, reducing the length and number of fields used is one of the easiest ways to boost conversion rates. The fewer fields the visitor has to fill out, the more likely they are to submit a lead. Inevitably, though, shortening your contact form can be a trade-off – shorter forms generate more leads, but longer forms generate higher quality leads. The key is to give a lot of thought to which fields you truly need and which fields you can forego during this initial contact. At the very least, you’ll want to acquire their name, email, phone number, and wedding date; the rest depends on your service category and routing needs. Just remember: Keep it simple!

Prioritize form placement

If you want your website visitors to submit a contact form to get in touch, give your form top placement on your website. While today’s web users are familiar with scrolling past the “fold” to learn more, placing your contact form above the “fold” guarantees that they’ll see it regardless of their next action. In fact, Education Guru Alan Berg suggests adding a contact form to each page of your website to guide visitors towards submitting an inquiry. Whichever option you choose will ultimately depend on the layout and design of your website, but whatever you do, don’t hide the contact form by placing it too far down on your homepage or creating multiple steps to get to it.

Utilize your reviews

Your WeddingWire reviews are easy to find and evaluate on your Storefront, but if a potential client is looking at your website they should be able to find them there, too. When deciding whether or not to submit a lead through your website, couples are looking for proof that you provide a high quality service and that your past clients were happy with the results. If a couple is reviewing your website, you’ve already made it through several stages of consideration and offering rave reviews from other couples will make the decision easier for them. Select a few of your best reviews and add them to your website to show couples that your service is the best choice. Make sure they are located close to your contact form so a happy client is one of the last things they see before deciding whether to contact you.

Show off your awards

Awards are one of the best ways to lend outside credibility to your business. After all, you can say how awesome your business is, but your opinion isn’t impartial until someone else verifies it! Showcase what sets you apart from your competition by featuring your awards near your form or in the header or footer of your website. Unlike other awards in the wedding industry, the WeddingWire Couples’ Choice Awards® are solely based on reviews from real newlyweds and their experiences with wedding professionals. If your business is prestigious enough to be among the top five percent of wedding professionals on WeddingWire, we’ll provide you code so you can easily feature the award on your website for all visitors to see.

Test your calls-to-action

Could the generic text on your button or contact link be the factor that’s driving down conversions? Or perhaps the color of your contact button blends with the rest of your website and is too hard to read? Test the color and text of your call-to-action or submit button to see if your conversion rates differ. Try changing your formal ‘Contact Us’ text to ‘Get in Touch!’, or use a contrasting accent color on the form button to attract more submissions.

*Quick Tip – only change one element at a time (text or color) so that you can track which change makes the biggest impact.

Track and analyze changes

All of these changes will be hard to measure if you don’t have enough information to see what’s working! Tracking the number of inquiries you receive each month is easy enough to analyze, but that’s only looking at one piece of the puzzle. It’s important to also use Google Analytics or another website analytics platform to track how many visitors you receive, how long they’re staying on your website, and how many pages they visit before submitting an inquiry or leaving your website. Keeping an eye on all of these things will help you understand the behavior of your website visitors to make changes that will improve conversion rates and increase time on the site.

Every website is different, and it may take some time to find the right combination that works, but just give it some time. You aren’t likely to see changes in leads overnight, but that doesn’t mean your updates aren’t working! You can always ask for feedback from friends and industry peers, or ask a client to explain what they did or didn’t like during their research. Happy optimizing!

» 10 Creative Ways to Use Your Reviews

Reviews are a key way to showcase your expertise – all from the voice of happy couples! Don’t just collect reviews, make sure you showcase them in creative ways to promote your excellent work. Don’t be afraid to toot your own horn – it’s an excellent way to gain new business!

10 Creative Ways to Use Your Reviews:

  1. On your website: Add your reviews and sound bites from happy couples to your website, and not just on a testimonial page! Consider adding a testimonial on all your website pages – especially your homepage.
  2. In your marketing: Add testimonials or reviews to your marketing collateral. Reviews should be on all important materials that would reach new potential clients. After all, 88% of consumers trust online reviews as much as personal recommendations!
  3. On your packages or pricing info: Reviews and testimonials from past clients are a great addition to your pricing to show the value behind your services. This will also help support the reasoning behind your cost structure, showing couples that you are the right professional to book for their wedding or event.
  4. On social media: Share your new reviews on social media to quickly reach your audience and build positive brand awareness. A few ideas include, creating a quick post on Instagram, snapping the new review on Snapchat or sharing to Facebook. This is made easy through the Facebook share buttons in the Reviews tab of your WeddingWire account.
  5. On your business cards: Make a lasting first impression by adding a great review sound bite to your business cards. Not only will this help to make you more memorable, but will also show your value, allowing you to stand out from the competition.
  6. In your promo videos: Easily add a quick testimonial right from a happy couple’s mouth with a short video. Video testimonials show a real couple and capture their genuine appreciation for your services which can make a big impact. These can then be shared on your website, social media, etc.
  7. In your wedding show booth: Create materials such as postcards, signage and more to show your reviews in your wedding show booth. This will help make your business stand out from the rest by making a couple to couple connection. Also be sure to showcase any review related awards you have won, such as WeddingWire Rated™ or the WeddingWire Couples’ Choice Awards®.
  8. In your email communication: Consider adding a favorite review to your email signature, as well as a link to your WeddingWire reviews URL. That way, interested couples can quickly click through to read your great reviews, and this will help encourage them to leave you a review post-event by showing that these reviews matter to you!
  9. On your blog: Add the WeddingWire Review Widget to your business’ blog and website to showcase your reviews on those sites. Also consider adding the Review Us button to those sites to encourage past clients to review your business to continue collecting new reviews.
  10. In your photo gallery: Couples love to see photos of your work, and tend to go to that section of your website or Storefront first. Make a lasting impression by posting quick testimonials to those pages to create that visual connection between great reviews and happy couples.

Ready to put your reviews to good use? Visit the Reviews tab of your WeddingWire account to collect more reviews with the Review Collector tool, add your reviews to your website with the Review Widget, and set a customized Review URL to grab some of your best review sound bites for your marketing!

Plus, the more reviews you have on WeddingWire, the more you stand out! Earn badges through the WeddingWire Rated™ review program, which instantly recognizes how many reviews you have and boosts your badge level with each new milestone. Aim to join the 100 Review Club for Pros with over 100 wedding reviews!

» WedInsights: Destination Weddings by the Numbers

In the past, weddings were traditionally expected to take place in a couple’s hometown. Nowadays, couples often meet and live in different cities from their hometown, or they have the resources to travel to a chosen destination for their big day. From a sandy beach in another country, to a gorgeous garden several hours from their city of residence, couples are choosing destinations to reflect their personalities with the surrounding scenery of their dreams.

destination weddings fact sheet

15% of weddings are destination weddings, but a “destination” wedding doesn’t necessarily mean that the celebration is taking place on a faraway island. In fact, a “destination” wedding is considered anything more than 50 miles from the couple’s home. With this in mind, you may have already been a part of a destination wedding and you didn’t even know it!

This recent WedInsights fact sheet gives a glimpse of industry data surrounding destination weddings to get you thinking about opportunities with destination weddings. Our favorite takeaways include:

  • The average number of wedding professionals booked for a destination wedding is 9
  • When deciding on a venue for a destination wedding, 89% of couples say that price is the biggest factor with location being a close second at 87%
  • 50% of couples planning a destination wedding decide to do so for a truly unique experience

Planning a destination wedding comes with its own set of challenges (on top of an already complicated process!), which is why it is important for wedding professionals to understand the motivations and needs of a couple planning this type of wedding in order to better serve them.

For more insights on Destination Weddings read our full Destination Wedding Guide.

 

» Social Media Bios That Attract Couples

social bios

Social media profiles tend to give you limited space when it comes to writing your bio. Facebook gives you 255 characters for your “About” section and Instagram only gives you 150 characters. In order to spark couple’s curiosity and intrigue them to learn more, you need to make every character count. Here’s how:

Show personality!

The keyword in social media is social. Couples want to see that your business is operated by people – people who have personalities that they can relate to. If they can immediately get a sense of your style and personality, they will be more likely to like and trust you. Doing this will also help you attract ideal clients, rather than couples who don’t fit your style.

If you’re stuck on how to infuse your personality into your bio, here are a few ideas:

  • Use Emojis throughout your bio.
  • Use exclamation points to show enthusiasm!
  • Write how you would speak. Say it out loud and make sure it feels natural.
  • Include quirky phrases that you regularly use out loud when talking with clients.

Stop focusing on yourself…

Most businesses go straight for the traditional approach of creating a business-focused company bio. They explain what the business does. Sounds like it would make sense, right?

A business focused bio would sound something like this: Bella Photography offers engagement and wedding photography to couples in Florida.

That absolutely describes what Bella Photography does, which is great, but there are a lot of photographers out there who shoot weddings. How are Bella Photography services any different? How would hiring Bella Photography over someone else benefit a couple?

You need to differentiate yourself quickly so that you don’t lose the attention of a potential client when they come across your social media profile. Continue reading

» WeddingWire Networking Night Westchester

This week, local wedding professionals gathered at The Davenport Mansion on the Sound for WeddingWire Networking Night Westchester!

At the Networking Night, wedding professionals had the opportunity to enjoy breathtaking panoramic waterfront views of the Long Island Sound while networking in the historic and recently renovated mansion. Guests met other local vendors across all service categories as well as members of the WeddingWire team. Plus, they learned local-industry statistics and how to better reach engaged couples through social media from WeddingWire’s Associate Director of Customer Success, Kyle Mihalcoe.

Thank you to all the wonderful pros who joined us! We’re excited to share highlights from the event including the educational presentation, our latest issue of WedInsights, and photos from the enjoyable evening below.

We would like to say a special thank you to the amazing event partners who helped make the evening possible:

Finally, we’re excited to announce the winner of our WeddingWire Prize Pack give away – congrats to Rabbi Andrea Frank from Rabbi Andrea Frank – The Jewish Wedding Traveling Rabbi!

» WeddingWire Networking Night NYC

This week, local wedding professionals gathered at Tribeca Rooftop for WeddingWire Networking Night NYC!

At the Networking Night, wedding professionals had the opportunity to enjoy a beautiful NYC skyline view, network with other local vendors across all service categories, and meet members of the WeddingWire team. Plus, they learned local-industry statistics and how to better reach engaged couples through social media from WeddingWire’s Associate Director of Customer Success, Kyle Mihalcoe.

Thank you to all the wonderful pros who joined us! We’re excited to share highlights from the event including the educational presentation, our latest issue of WedInsights, and photos from the enjoyable evening below.

We would like to say a special thank you to the amazing event partners who helped make the evening possible:

  • The beautiful event space, delicious appetizers and beverages provided by Tribeca Rooftop
  • Gorgeous photos from the evening captured by Silverfox Photography & Entertainment
  • Fun & upbeat DJ services provided by Hank Lane Music
  • Stunning floral arrangements by Floral Sentiments
  • Our WeddingWire logo sprinkled throughout the event space via decals on the doors and elevators provided by “I DO” Wedding Decals
  • AV services provided by AV Workshop

Finally, we’re excited to announce the winner of our WeddingWire Prize Pack give away – congrats to Sharryann from A Little Bit Fancy!

 

» Need to Know: The Do’s and Don’ts of Pricing

pricing team

Receiving a question about pricing can be daunting and tricky to navigate. On the bright side, receiving a price inquiry is a definite sign of interest and should be exciting! When a couple makes an inquiry regarding price, you should see it as a buying signal rather than a red flag. If they are reaching out, it means that they’ve vetted you and you’ve made it to the final round, so making an inquiry is simply the next step for them.

Education Expert Alan Berg shared some of his do’s and don’ts of pricing in our July Premium Webinar last week (Premium Members can watch the full recording in their account Education Center). We’ve pulled together a list of his best tips to help equip you for those often-dreaded pricing questions when they hit your inbox.

DO’S

  • Do reply as quickly as possible to an inquiry. If you respond to a potential client within 5 minutes, rather than 30, you are 100x more likely to connect with that lead. Why 5 minutes? That’s fast! By responding in 5 minutes, you can almost ensure that the person is still mentally and physically in the same place rather than having moved on to other things.
  • Do reply on the same platform that they used for their inquiry. The best practice here is to give couples all the possible ways to contact you, let them choose what works best for them, and then promptly reply on that channel.
  • Do acknowledge a question about price, don’t dodge it. If you need more information to give an accurate price, that’s completely fine! Just be upfront and transparent about it. Let them know that you are going to get them an answer, you just need to gather a bit more information about their big day first! Then, make sure to ask questions to start gathering that information to show that you are taking the necessary steps towards getting them that answer.
  • Do provide some pricing information on your website or WeddingWire Storefront. Couples are likely to distort their budget or may have a skewed sense of it (couples tend to underestimate their wedding costs by 40%!). Ideally, your pricing information would be available to them on your website or WeddingWire Storefront before they even reach out. 88% of couples want to see pricing of some sort before getting in contact with a vendor. That means you could be cut from the short list before you even have the chance to talk to them, so don’t hold out.

Continue reading

» Recovering from a Social Media Crisis

education expert

 

 

Social media is as much a blessing as it can be a curse. While it allows us to gain widespread exposure in ways that were never possible before, it also forces our businesses onto a public stage where we may not always want to appear. Before a social media crisis derails your wedding business, make sure you develop an effective strategy for recovery.

desk workBe Prepared

One of the most effective ways to combat bad press or a crisis situation is to plan ahead for every possible scenario. Begin by listing all of the things you and your team can anticipate going wrong: bad customer feedback, unusual poor performance, weather-related cancellations, or even a competitor badmouthing your services to undermine your reputation. I know it’s hard to think of these things. It’s uncomfortable to anticipate the worst, but so necessary if you’re going to survive.

Ask trusted colleagues to give you ideas of additional scenarios you might not have considered and how they would handle them. The more you flesh out what can go wrong, the better prepared you can be if something actually happens.

Next, outline how you would respond to each crisis. Keep the scenarios and possible responses in a file that you can pull if you’re ever faced with a similar situation. You’ll have to tweak your approach, but you’ll have a bank of great ideas to draw from when you need them most.

React Calmly

When you do respond, especially to negative customer feedback or competitor badmouthing, try to do it as professionally as possible. This will require that you divorce yourself from some extremely natural emotions, but it never pays to react in the heat of the moment. Taking the high road will ultimately reflect positively on you with the people who matter.

If you’re not sure you can separate the situation from your feelings, ask a trusted team member or colleague to read anything you put in writing before you send or publish it. This should include emails and replies to online reviews – things that never really go away, so you want to look good.

Many situations are best handled in-person or via a phone call to the concerned party. Consider reaching out before becoming embroiled in a social media battle. You may be able to avoid additional public debate by going directly to the source. Continue reading

» 4 Ways to Increase Engagement on Facebook Without Paying for Ads

filming

Facebook’s ever-changing algorithm is making it feel more and more difficult to reach your followers and get high levels of engagement on your posts, but don’t worry – it’s still possible to get a big response without paying for ads! Here’s how:

Show your personality

Giving yourself a distinct personality and showing your quirks is so important online! It gives people the ability to connect with you and gain trust, which will make them gravitate towards you when it comes time to book vendors for their wedding. It will also help your audience feel more comfortable and willing to comment on your posts.

So how can you do this? Add Emojis, use exclamation points, and write posts in your own voice. A good rule of thumb is ask yourself if what you are posting feels like something you would say out loud, or if it feels inauthentic to your personality. If it feels right, post away! If it doesn’t, try saying what you want to get across out loud, then write that out.

» Top 4 Questions about LGBTQ Wedding Terminology

education expert

 

 

 

 

gay weddings

Photo by Stephanie W Photography

For the past six years, I’ve been working closely with wedding pros in the WeddingWire family via webinars and conferences. And although the marriage equality landscape and technology available to small businesses has changed dramatically over the course of that time, the most popular questions I receive from pros who want to improve their service offerings to same-sex couples and the larger LGBTQ community have not.

This past Pride month, WeddingWire hosted our annual LGBTQ wedding-focused webinar (Premium members can access it here). As always, we hosted a lively Q&A after my presentation and, as always, I couldn’t get to everyone’s questions. Thus, I decided to take a few more minutes to answer some important – and common – questions about language for those of you who remain curious about improving your business practices to be more inclusive of and successful with LGBTQ couples.


“Do gay couples typically have a ‘Bride & Groom’ or is it ‘Bride and Bride’ or ‘Groom and Groom’? What is the correct term to use for same-sex couples?”

Some variation of this question was the most asked during our recent webinar. And, in fact, has been one of the most popular questions I’ve received over the years. Language is incredibly important in marketing materials (a proactive effort) and in speech (a receptive and service-oriented effort). One of the reasons this question persists is because there is no one-size-fits-all answer, although there are some general best practices to follow.

One of my biggest pet peeves for all couples in the wedding industry is the intensity of the heteronormative, gender-role driven expectations in planning and in the ritual itself. Truly, this limits non-LGBTQ couples as much as it limits LGBTQ couples. In my ideal world, each couple has the opportunity to participate equally in the commitment ritual that is most meaningful and reflective to them. Period.

That said, I offer this short answer to your question: the correct terms to use with a same-sex couple are the terms they themselves prefer. If you aren’t sure because, in your eyes, they appear to falling into a pattern you recognize as a ‘bride role’ and a ‘groom role,’ please ask them how they wish to be addressed and/or how they are referring to the event and their “roles” in it. Never, ever, ever, ever, never ask a couple: “Which one of you is the bride and which one of you is the groom?”

The majority of couples identify as “two brides” or “two grooms,” but this is not always the case. Sometimes couples might get creative with their language (eg, appropriating the term ‘bridegroom’ to mean something a bit more non-binary) and some might choose to go with “bride and groom” and be queer-identified. Just don’t assume.

Please also do your best not to overthink the issue. Be open. Be inclusive. Be welcoming. Be curious. Ask the couple about how they met. What they hope for in their wedding day. How you can best help and support them. And be sure to ask if they have any additional concerns about which you might not have inquired. Finally, be sure to give the couple permission to give you feedback if you’ve made a mistake in the language or approach you are using. Open communication and building relationships is everything. Continue reading

» Millennials: They’re Not All the Same

millennials

 

 

 

I was recently preparing for a new presentation, and among the other interesting information I found, there were several references to articles about millennials. One of them struck a familiar chord, which was that there’s a tendency to generalize about millennials. Whether it’s their communication skills, their shopping style or their work ethic, millennials are the focus of a lot of bashing, for lack of a better word.

There are two, really good reasons why we shouldn’t be bashing millennials: 1) stereotyping an entire generation is short-sighted and prejudicial, and 2) they’re our customers and employees. Saying that all millennials are one thing, or another, is like saying that Gen-X are all the same, or all Baby Boomers are the same. It just isn’t true. Are millennials different than Gen-X or Baby Boomers? Yes, of course, in the same way that Gen-Xers are different than their parents and grandparents. Each generation grows up a product of its environment, media, technology and more.

Digital Immigrants vs. Digital Natives

I’ve said this before, but I’m a digital immigrant. I started selling wedding advertising “B.I.” – before the internet. No, I’m not a dinosaur, or tech averse. Just the opposite. I love technology, and use it throughout my business (says the guy wearing an Apple Watch, listening to music on my iPhone 7 Plus, and writing this on a new MacBook Pro). Technology doesn’t make me sell better, but it does allow me to connect with my audience in a way that wasn’t available when I started. That doesn’t make it better or worse. It just is, what it is. Things are always evolving, are you?

I know lots of millennials who are ambitious, entrepreneurial and have great attitudes. I also know lots of Gen-Xers, and Baby Boomers, who constantly complain about how lazy millennials are and how much easier it was, back in the good old days (whenever that was). The disconnect comes when we pre-judge a prospect (hence the word prejudice). Each customer is entitled to fair treatment. If we assume they’re going to judge us, only on price, we’ll likely do and say things that will attract that kind of behavior. For instance, not putting price on your website, at all, will encourage them to either ask about price, or leave without giving you a chance.

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